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Details Department: PBX and Operators Schedule: 11:00am-7:30pm and 3:00pm-11:00pm every other weekend Hospital: Good Health Solution Center Location: Austin, Texas Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community *Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics. Responsibilities Experience working in a call center environment answering incoming calls and performing triage of inquiries. Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard. Collect relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. Perform additional clerical duties as assigned. Requirements Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Additional Preferences We are looking for a dynamic candidate for our Operator position. Experience in a Call Center environment, preferably Healthcare. Must have strong phone and verbal communication skills along with active listening. Must be able to focus on customer service and maintain professional demeanor with customers, co-workers and hospital staff. Must have good computer skills, be able type 25-30 words a minute accurately. Must be able handle high call volume, locate on call staff following a detailed protocol and execute emergency procedures in a calm manner. Must work every other weekend and some major holidays Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-VerifyEducation: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Experience working in a call center environment answering incoming calls and performing triage of inquiries. Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard. Collect relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. Perform additional clerical duties as assigned.
