Assa Abloy Hiring For Field Technician at Richardson, TX Full Time

JOB SUMMARY

The primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types.

DUTIES AND RESPONSIBILITIES

• Customer service oriented approach with importance on understanding customer operation procedures
• Provide hardware and software solutions to solve customer access control scenarios
• Ability to travel week-to-week, 80% of the year
• Provide in person training to end users after system implementation
• Performing advanced troubleshooting on AAGS proprietary products and software
• Exercise professional judgment to discern customer concerns and needs for complex systems
• Provide feedback to property personnel and internal superiors on resolution/next steps 
• Retrieve logs and provide detailed technical descriptions for bug reporting
• Work independently with little oversight or support in remote locations
• Collaborate with and support other departments as needed
• Available for on-call assignments on a rotating schedule basis
• Support and assisting AAGS certified contractors on-site and remotely
• Manage high pressure situations with a professional demeanor
• Provide high level end user support remotely or on-site
• Other duties and special projects as assigned

SKILL REQUIREMENTS AND PERFORMANCE CRITERIA

• 3 to 5 years of hospitality, customer support, or field technical experience
• Must be flexible with scheduling
• Ability to travel throughout US (drive and fly)
• Exceptional organizational skills
• Conscientious professionalism
• Excellent customer service skills
• Strong diagnostic/critical thinking skills
• Clear and concise written communication
• Understand Basic server / client relationship
• Understanding of user authentication and privilege controls
• DHCP and DNS in determining network identities
• Use of basic network troubleshooting tools (Netstat, Ipconfig, Wireshark)
• Basic low voltage systems (Voltage, Amperage, NO and NC contacts)
• Comfortable with multiple tools hand tools

Preferred Professional Skills:

• General knowledge of Windows, Windows server, VM OS and environments
• General knowledge of Apple iOS
• General knowledge of Android OS
• Base knowledge of IoT devices 
• Comfortable with multi-meter (Voltage, Amperage)
• Previous technical support experience
• Base knowledge of wireless signal and RF networks
• Comfortable reading floor plans and electronic wiring schematics

Education/ Certificate:

• Bachelor degree or work experience equivalent

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