We are looking for an individual to work in our New York or London based Network Engineering team to oversee the installation, configuration, support and maintenance of the Firm’s multi-cluster Unified Communications and Collaboration Product Suite globally.
This individual will be the UC Subject-matter expert and will be responsible for managing and troubleshooting Cisco UCM, Call Recording, Chat & Messaging, and Meetings & Conferencing. Along with maintaining documentation on Standard Operating Procedure, Business Continuity Process and Disaster Recovery.
Qualifications:
3+ years of experience
Technical skills:
· Experience in administration and support of:
o Cisco Unified Communications Manager (version 10.5 +)
o Cisco Unity Connection (version 10.5 +)
o IM & Presence (version 10.5 +)
o RTMT
· Understanding of core network and telecommunications protocols, communications, and standards (SIP, SCCP, H323, etc.)
· Experience with Session Border Controllers (CUBE) and SIP trunking, dial peers
· Nice to have:
o Experience in Zoom administration, Symphony, MS Teams, Akkadian, Telisca, RedBox
o Working knowledge of Cisco Expressways, Cisco Unified Contact Center Express, Cisco Emergency Responder, Trader voice
o Familiar with Cisco UC virtualization on enterprise grade servers
o Core L2/L3 technologies knowledge (BGP, PIM-SM, etc…) and Arista EOS experience
o Firewall fundamentals, ideally on Fortinet and/or Palo Alto Networks
o Some exposure to automation (Rest API, Ansible, Python, YAML, JSON, etc…)
o Basic project management (knowing what GANTT is), understanding task deadlines and ability to re-prioritize when needed. Experience with JIRA/Confluence is a plus.
Soft skills:
· Must be a “team player”, we are a small global team.
· Must be able to work autonomously and show initiative.
· Communication is very important – able to explain technical issues to non-technical stakeholders
· Technically curious, aware of current trends willing to document and share new information with the teams.
· Motivation is a must have
Job Type: Full-time
Pay: $70,000.00 – $110,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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