Associate Staffing Hiring for Desktop Support Technician at Littleton, Colorado Full Time

*This Opportunity is Open to Full-Time, Contract and Contract-to-Hire Candidates!*

*There are no benefits provided for the Contract duration!*

ESSENTIAL FUNCTIONS

• Build Active Directory User accounts ensuring accuracy and resolve any account incidents.
• Remotely manage end-user devices using centralized device management tools. This includes Initial AD credentialing, knowledge of Group Policies, providing operating system updates for end user devices, software installations and virus patching as directed by the Desktop Architect.
• Serve as the first point of contact for employees seeking technical assistance in person, over the phone, or via email.
• Deploy and maintain all printers, faxes and copiers. Provide basic troubleshooting and maintain vendor support relationships.
• Responsible for documenting and communicating current issues to team members and management. Contribute to Help Desk process documentation regularly and provides training and resource documentation on relevant systems, processes, and technology.
• Perform troubleshooting through diagnostic techniques and pertinent questions. Assist users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner. Walk the employee through the problem-solving process.
• Actively monitor incoming call and ticket queues, and ensures that all tickets are handled in accordance with standards. Escalate tickets proactively to process or system owners and management where necessary.
• Follow up with other IT groups (IT Applications, IT Infrastructure, IT Security) to resolve issues & get information. Escalate issues as needed to management.
• Demonstrate competence in documenting trouble ticket resolutions with a keen attention to detail, maintain hospital wide communication and actively participate in maintaining support policies and procedures.
• Assist with identifying opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
• Maintain detailed end user hardware and end user licenses asset management.
• Deliver timely communication; understand the need of the user; and provide tangible results from our service activities.
• Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, and mobile devices.
• Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications.
• Compile data to maintain IT inventory, purchasing, shipping and other records pertinent to maintain an accurate inventory of IT equipment. Compile data to maintain IT inventory, purchasing, shipping and other records pertinent to maintain an accurate inventory of IT equipment.
• Collaborate with Desktop Architect to implement procedures and policies for desktop deployment and management.
• Assist with implementing security policies for workstations including patch management and anti-virus.

Requirements:

• Education: High school diploma or equivalent required; College degree relevant field preferred.
• Experience: Minimum three (3) to four (4) years of prior Desktop technical support experience required within Microsoft Windows operating system support.

Skills & Abilities:

• Ability to provide friendly and courteous customer centered support.
• The ability to efficiently document and track technical support issues with a working knowledge of centralized desktop management tools.
• Have a clear understanding of Microsoft Windows environments, such as: AD group policies, DHCP and IP configurations. Proven ability to self-learn new technology and apply skills.
• The ability to train end-users on practices that help to avoid technical support issues.
• Proven analytical, problem-solving, and trouble-shooting skills.
• The ability to work independently, organize time effectively, manage multiple projects efficiently, meet project timelines, coordinate and work with others.
• Maintain good interpersonal relationships and always a commitment to quality and results.
• Must be able to take call as assigned.