Associated Foods Stores Hiring For Technology Account Specialist at Salt Lake City, UT, United States Full Time

Job Description

TECHNOLOGY ACCOUNT SPECIALIST – 24520

Your opportunity awaits at Associated Food Stores. If you want to work for a growing company with over 80 years of success, join our award-winning team! The AFS Corporate Headquarters, located in Salt Lake City, Utah, boasts numerous career opportunities in a fast-paced and ever-changing industry. Team members enjoy great benefits like tuition reimbursement, health insurance, 401(k) matching, employee discounts, and paid time off. Be part of a company that truly cares about your personal growth and giving back to the community through meaningful service and charitable giving.

JOB SUMMARY

Technology Account Specialists are responsible for learning the software and systems used in retail locations, and are trained for upgrading POS systems, hardware, etc. This position will have an area of emphasis around inventory control for all IT hardware and will be responsible for receiving and shipping out equipment for retailers.
Technology Account Specialists will also have the opportunity to work directly with retailers for all technology needs; including staging, installing and training of POS hardware, software, networks, etc. Support can be handled remotely but will require some travel based on break fix or project.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving and shipping of IT related hardware
• Analyzing, troubleshooting and resolving system hardware, software and networking issues.
• Managing inventory ensuring all items have been properly accounted for
• Assisting on projects or handling break fixes for IT hardware related issues
• System and data security (virus protection, malware, PCI).
• Communicating with retailers on technology needs and industry changes.
• Implementing and supporting store networks and network security.
• Taking calls and assisting with escalation service tickets elevated from Tier 1 help desk support.
• Training store personnel on standard IT store procedures. Advising store on current IT needs.
• Performing other related duties as assigned or requested.

POSITION REQUIREMENTS

• Bachelors Degree (preferred) or a combination of equivalent experience and training.
• Three to five-years of job-related work experience with demonstrated competence.
• Retail experience and knowledge of POS systems is preferred.
• Knowledge of computer programming concepts and language is helpful.
• Understand how to install all types of computer software.
• Understand how to install, maintain and replace all types of PC and hardware components.
• Must be able to train and support store personnel.
• Able to work with and direct teams regarding retail point of sale, back office, web browsers and other in-store technology relating to hardware and software.
• Must be detail oriented to ensure processes are filled.
• Should possess strong problem-solving, analytical and communication skills in addition to an in-depth technical knowledge of the hardware and software.

PHYSICAL/SENSORY DEMANDS

Frequent local travel using personal vehicle to do on-site installations and work with retailers. Work is generally performed in a safe and comfortable office environment.
Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.

Brand: Associated Foods Stores, Inc

Address: 1850 West 2100 South Salt Lake City, UT – 84119

Property Description: AFS Corporate Office

Property Number: 1000