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Job Description
Assured Security is looking to add an employee to our team who’s seeking a fulfilling job that they enjoy. We currently have an opening to join our Internal Operations Team to help answer phones and build relationships with customers. The ideal candidate will have customer first mentality and a drive/competitiveness to ensure the entire team reaches established goals.With application, please include why you feel you’ll be a great fit for this role and our team. We’re looking for somebody who’s hardworking, trustworthy, reliable and hungry to succeed. Our company focuses on giving employees pride and ownership over the work they do and a person who succeeds in this position will posses a high level of initiative, an entrepreneurial sprit and strong problem-solving skills. Don’t worry if you don’t have security experience, we’re willing to train the right person.Core Values: Our employees shares the same values:
- RELIABILITY – You can depend on us.
- INTEGRITY – We always do what is right.
- INNOVATION – We seek out modern ideas to deliver customer solutions.
- COLLABORATION – We work together to exceed expectations.
- PROFESSIONALISM – Our expertise and positive attitude create lasting impressions.
- PERSONALIZED CONNECTIONS – We build long-term relationships through memorable experiences.
for Account Representative/Administrative Support: The primary goal of the Account Representative is to support customers and expand awareness of the full breadth of Assured Security services to our existing customers. Work with and support Account Managers and Security Professionals by creating customer proposals, assisting with customer requests, answering phones, and entering new work orders as business needs dictate. This position will expand customer relationships and provide administrative support for key accounts. As time permits this person may assist with new business development and other projects/duties as assigned.Accountability Priorities for Account Representative/ Administrative Support: Priority order with estimated time in parenthesis1. Answer 20-25 incoming phone calls per day (45%)2. Customer advocacy/follow-up/relationship management (30%)3. Business development – existing customers (15%)4. Tech assistance with planning, work orders and projects (10%)Job Duties for Account Representative/Support Admin: Job duties include, but are not limited to: Answer 30-50% of company’s incoming phone calls, assess customer problems, and create work tickets for processing. Advocate for our customers, respond promptly to customer questions, ensure all necessary parties are included on communications, proposals, and follow-up to ensure customer satisfaction. Offer additional services/support as applicable. Identify new & existing customers to educate on product/service offerings. Assist account management by creating quotes and maps or helping with other administrative support. Assist techs with planning, time sheets, estimate/quote creation, product research, project administration, and work order support.Expectations for Account Representative/Administrative Support: Answer incoming calls promptly. Professionally communicate with customers and co-workers regarding current and upcoming projects and services. Collaborate with co-workers including office and field staff to ensure appropriate, efficient processes are maintained. Increase product/service utilization across existing customers. Accurately complete sales estimates within 24 hours of request.Requirements for Account Representative/Administrative Support: Minimum 5 years of previous customer service work experience Customer first attitude Exceptional Customer Service skills and experience Demonstrated problem solving and logic skills Polished communication skills Comfortable working autonomously and/or as part of a team Ability to pass background check, drug test and DMV record check HS Diploma or equivalentPreferred Experience for Account Representative/Administrative Support: 2+ years previous sales or security industry experience 2 years of postsecondary educationAdditional Details for Account Representative/Administrative Support: Will provide continual training opportunities. Full time position M-F, 8-5pm (approximately 40 hours per week), flexible schedule when applicable Competitive wages and benefits based on work experience (health benefits, personal leave, health savings account, retirement benefits) Position has room for advancement within our sales team (Business Development, Account Manager, Etc.) or within our Operations Team.Reports to: Operations LeadAbout Assured SecuritySince our beginning in 1964 as “Bloomington Lock and Safe” we have been providing locksmith products and quality services to commercial business. Not only do we focus on your physical security needs but, we assess the life safety and ADA issues that reduces risk to your business. Formerly known as Bloomington Security Solutions, we recently changed our name (June 1st) to Assured Security. Along with our Bloomington location, we also have one in Minneapolis (Minneapolis Lock & Key).At Assured Security, we take pride in offering complete security packages, integrating products from industry-leading manufactures designed to meet your needs. We are dedicated to the proposition that the difference is the way we at Assured Security treat our customers and stand behind our products.We are quality providers and installers of commercial security products focus on doing things the right way. If you have or are interested in learning more about networking, cabling and are looking for a hands on rewarding career, we encourage you to apply.Job Type: Full-timePay: From $45,000.00 per yearBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- “Why are you looking for a new job and what appealed to you most about this one?”
Work Location: One location
