Atlantic Broadband Hiring for Service Technician – Telecommunications Virtual Hiring Event Job at Miami, FL Full Time

Event Details

Date: Wednesday, August 25, 2021

What We’re Hiring For

Service Technician – Telecommunications

Intake Details:
Technical requirements

After signing up, you will be sent an email with instructions on how to connect.

Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare for the interview

Resumes

Interview dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About Atlantic Broadband

Atlantic Broadband is a TV, Internet and Phone service provider on a mission to deliver compelling, flexible and reliable services plus amazing local support to the residential and business communities it serves.

Atlantic Broadband is different from your typical service provider. Unlike our competitors, we strive to be:

Completely entertaining – We give you all the entertainment you want, whenever you want it.

Crazy fast – Take our Speed Test to see just how fast you can go.

Hyper local – We live and work in the communities we serve and are dedicated to providing exemplary customer support.

Atlantic Broadband is a TV, Internet and Phone service provider on a mission to deliver compelling, flexible and reliable services plus amazing local support to the residential and business communities it serves.

Atlantic Broadband, a subsidiary of Cogeco Communications Inc. (TSX: CCA), is the 8th largest cable operator in the United States. The company provides TV, Internet, Phone and enterprise business services to more than 450,000 business and residential customers located in eleven states: Connecticut, Delaware, Florida, Pennsylvania, Maine, Maryland, New Hampshire, New York, South Carolina, Virginia, and West Virginia.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

Screening Questions:
Mandatory:
Do you have a valid drivers license?

Mandatory:
Do you have computer experience?

Mandatory:
Do you have construction experience?

Mandatory:
Do you have cable, internet and phone experience?

Mandatory:
Do you have GED or high school diploma?

Position Summary:
Under general supervision, responsible for performing field technical work and servicing customer problems; trouble shooting, repair and maintenance of the cable television system.

Responsibilities:
Perform customer drop installations and repair (exterior and interior) complete from tap to antenna terminals on customer equipment in single and multi-family dwellings including pre-wired units: perform installations within NEC requirements and local ordinances

Perform new connects, reconnects, requested and non-pay disconnects, add outlets: install and remove converters: provide customer with upgrades or downgrades in service

Educate customer on channel lineup, use of converter and FCC regulations as they relate to the customer

Customer Focus- Demonstrate a high level of service delivery: makes customers and their needs a primary focus of actions.

Respond to service calls; troubleshoot and make necessary repairs to improve customer picture quality and resolve related problems.

Monitor and repair signal leakage. Maintain tools and converter inventory.

Maintain records including daily logs, gas sheets, etc. as required.

Accurately complete work orders in a timely manner, maintain, secure and stock assigned vehicle and equipment.

Troubleshoot and repair or replace any defective components from the tap to the connection of the customer’s equipment.

Replace defective or damages tap plates.

Makes necessary repairs and/or adjustments to comply with company and FCC standards.

Other duties may be assigned.

Requirements:
Must possess a valid Driver’s License and a safe driving record.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to measure distance accurately, using tapes or other measuring devices.

Ability to adhere to Local, Federal regulations and company policies.

Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds).

Ability to climb poles using gaffs, hooks and climbing belt as needed.

Ability to differentiate between different sizes and colors of wires.

Ability to drive company vehicle in a safe and responsible manner.

Ability to make cable connections in tight spaces by bending, reaching, twisting.

Ability to operate appropriate computer or test equipment associated with position.

English (Required) / Spanish is a plus