The Telecommunications Representative processes in-coming and out-going calls for both AtlantiCare Regional Medical Center Campuses in addition to directing callers for the other AtlantiCare entities. This position provides prompt and courteous service, while adhering to company/department procedures. The Telecommunications Representative are responsible for initiating all codes, traumas and announcing all emergencies such as MET calls and notifying the Stroke team. In addition, they are responsible for monitoring several alarm systems for the Mainland Campus, such as the fire panel, medical gas alarms, panic alarms and the Chempack alarm. They are required to notify and report to the proper people/authorities and log in our Code Book. The staff is also responsible for maintaining an on-call schedule book for various ARMC departments. The Telecommunication staff calls in the staff when requested by the appropriate person. The staff assists patients with their needs. They must be able to instruct and explain the patient phone activation process. Assist all customers that require personal assistance in either with the patient phone activation system (UTC) or dialing calls for them.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.
QUALIFICATIONS
EDUCATION: High School diploma or equivalent required.
LICENSE/CERTIFICATION:
EXPERIENCE: Prior experience preferred, but not required.
Some knowledge of computers is helpful, basic knowledge of the keyboard. Must have pleasant speaking voice and be able to work under busy conditions.
PERFORMANCE EXPECTATIONS
Demonstrates ability to appropriately and accurately process calls:
Follows the appropriate procedures for all codes, traumas and alarms:
Shift Duties
Day Shift:
Evening Shift:
Night Shift:
Hospital and department values and objectives:
shift and return from breaks. Adheres to the organizations attendance policy. .
Hospital and department values and objectives
Communications/Customer Service
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Must be able to sit in a confined area for eight hours shifts.
Essential functions of this position are listed on the department specific Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the Telecommunications Director.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
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