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Overall Purpose: This position is responsible for serving as a subject matter expert on technical solutions to ensure successful customer integration and implementation of company products, services and solutions.
Key Roles and Responsibilities: Responsible for consulting with direct sales teams and customers to provide technical expertise regarding the design, customization, implementation and account management of highly complex technical products and services. Contributes to unit sales plan through pre-sales/post sales technical consulting activities. Designs solutions and provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure the system is functioning according to specifications. Leads the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. Formulates responses to customer inquiries/questions concerning highly complex system software and applications, and provides software development and consultation to prospective users. Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs. Designs technical solutions involving new and emerging technologies. May build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping. Requires extensive knowledge of company products and services. Assists less experienced peers.
Education: Typically requires a Bachelor degree or equivalent. Experience: Typically requires 8 – 12 years direct work experience. Supervisory: No
Job ID 2209667-1 Date posted 02/09/2022
