Auto Approve Hiring for IT App Support Analyst Job at Indianapolis, IN Full Time

About Us

Location Services is the nation’s largest, national, direct provider of loss mitigation solutions- everything from loan refinancing to license plate recognition, recovery, skip location, transportation, remarketing and more. One company providing a convenient, single, direct, end to end solution with immediate, unrivaled access to best in class talent, coast to coast reach, cutting edge digital technology and unparalleled compliance and technology.

Summary/Objective

The IT App Support Analyst will be responsible for providing application support for our home developed applications. The role is expected to have a deep dive understanding of the applications and will be supporting the day to day operations for our end users. The role includes Tier 1 application support and maintenance, understanding deployment/hot fix changes, understanding code defects, and ability to escalate to Tier 2 and 3 support. The technician’s goals are to ensure all Service Level Agreements (SLAs) are met and upheld.

Essential Functions

• Provide excellent customer service
• Ensure rapid response and resolution to our end users and support issues.
• Responsible for Tier 1 level application support
• Create and document resolutions
• Be able to track deployment changes and maintenance schedules with developers to minimize impact on end users
• Create new user accounts and manage access controls base on company policies for applications
• Work directly with Project Managers and Developers to communicate effectively reoccurring issues
• Provide day to day operational application support to end users

Qualifications

• Bachelor’s degree in Information Technology or related field, or an equivalent combination of education, certification, and experience.
• 2+ years of IT experience.
• Previous executive support is preferred.
• Troubleshooting and technical aptitude in the following:
  • Windows 10
  • Microsoft O365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
• Establishing new and refining existing processes and procedures
• Demonstrated aptitude and experience with both computer hardware and application software troubleshooting and problem resolution
• Strong ability to interact with end users in a patient, helpful, pleasant, and otherwise professional manner while providing them with support
• Ability to travel, occasionally overnight

Additional Info

• Must be well-spoken, professional, customer service savvy, as this role will interface with all executives
• Establish and maintain effective relationships at all levels of the organization
• Effective written, verbal, and presentation skills with the ability to shift approaches based on audience.
• Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
• Critical thinking abilities using fact-based troubleshooting skills.
• Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
• Ability to maintain confidentiality of extremely sensitive data at all times.
• Ability to perform duties in a punctual, proactive, take initiative, and time-sensitive manner with excellent attention to detail and follow-through
• Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Travel up to 10% annually

Education and Experience

• Bachelor’s degree in computer science, related field OR equivalent experience
• A minimum of 2 years relevant experience working in IT

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period of time. Must be able to lift approximately 25 lbs, bend, kneel, and reach. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• Competitive compensation package including base pay and production bonus
• Excellent benefits package including Health, Dental and Vision.
• 401K with company match
• Paid Time Off
• Industry leading equipment
• Culture of Employee Recognition

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants must be legally authorized to work in the United States