Auto Parts Prime Hiring for Inbound Call Center Customer Support Job at South El Monte, CA Full Time

Position overview:

We are seeking a full-time, highly engaged customer service representative in our South El Monte office. We are a call center office providing superb customer support, and quality experiences to our customers.

As a customer Service Representative, you will provide exceptional customer service while maintaining a high level of productivity in a fast-paced environment. This representative should be team-oriented and have an understanding of professionalism with attention to detail. They will need to be able to identify and assess the customer needs to achieve customer service satisfaction while meeting the company’s department quota.

Schedule

Full-time:

Monday – Friday 8am-5pm (During in office training)

Requirements:
All employees must wear a face mask in office and we ask that all employees are fully vaccinated before their start date.

**Flexible work arrangements after in office training is completed (from home or local office where applicable)**

Benefits (after 90 day probation period)

• We offer competitive benefits that include Medical, Dental, Vision
• Paid Time Off
• We offer competitive pay
• Opportunity to grow your career in a fast-paced, enjoyable, and office casual environment.
• Performance Bonus

$0.50- $1.00 extra per hour Bi-weekly performance bonus

Job Responsibilities

• Provide customer support experience as a customer service representative
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answering inbound phone calls (Approximately 400 – 475 a week minimum)
• Answering Live chats (Approximately 220 – 240 a week minimum)
• Answering emails (Approximately 150- 200 a week minimum)
• Timely responses to customer inquiries and order messages
• Work with required departments as needed to support customer needs
• Ability to multi-task, prioritize, and manage time effectively
• Maintaining company standards and policies
• Other duties as assigned

Key Skills

• No automotive or parts knowledge is necessary but is a plus
• Excellent communication skills, Spanish is a plus
• Strong listening skills
• Highly confident and goal-oriented
• Computer proficient
• Dependable and punctual
• Strong work ethic
• Positive and enthusiastic attitude
• Organizational skills

Experience

• Minimum 1 year of call center customer service experience
• Experience with high call volume
• 1 year of data entry
• Reading comprehension
• Minimum type 35 wpm

About the Company

Looking for a career opportunity and want to join a company that is rapidly growing? Do you have the ability to meet the needs of a company with outstanding customer service experience? Look no more! Join our professional, communicative, and outgoing team at Auto Parts Prime. As our company continues to grow, we have adapted to new work arrangements. **We offer the ability to work from home once in office training and workload requirements have been met. Due to business growing you may need to return to the office for a short period of time for new training, equipment, department meetings, etc.**

Auto Parts Prime is an established business operating for over a decade and is the leading online auto parts and accessories supplier in the United States. We offer a fun, supportive culture where employees bring out the best in each other.

To learn more, visit: https://www.autopartsprime.com/

Job Type: Full-time

Pay: $17.50 – $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location