Date: Thursday, August 19, 2021
What We’re Hiring For
Client Account Manager
Project Manager – ADP Celergo
Client Transition Lead
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Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare for the interview
Please upload resume and be prepared to discuss your work history
Interview dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Automatic Data Processing (ADP LLC)
We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
1949 year founded
$14.6B USD revenue FY20
Serves clients in 140 countries
860K+ clients worldwide
One of largest providers of HCM services in North America, Europe, Latin America and Pacific Rim
Exceptionally strong AA / Aa3 credit rating from Standard & Poor’s® and Moody’s®
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.
YouTube Link: https://www.youtube.com/embed/TABgygZ0Nhc
Do you now, or will you in the future, require sponsorship or assistance with employment visa status, to work in the United States?
Are you willing to work overtime?
Celergo Streamline is buzzing and excited to announce that we are growing in Service! We are scaling our footprint as well as scaling our size within the Service organization.
The service organization within Celergo Streamline (CSL) is made of Client Account Managers (CAM), International CAMs, Service Delivery Managers, Global System Support, Project Services, Add-ons, Transitions Managers, and Payment Services. We run payroll in over 140+ countries supporting our customers in their payroll needs supported by a powerful network. This allows for us to support our customers in this central managed service model everywhere in the world aligning to our customer. This truly takes global payroll to the next level! The clients see the value!
To meet the volume of scale we need to evolve and that is exactly what we are doing. Over the course of the next year we will undergo a digital transformation which will allow for our clients to truly see the benefit of the country expertise and customer service that we will bring in this model. This is an exciting journey. If you want to bring the change, be the change, then we encourage you to join this exciting organization!
The Project Manager is responsible for managing a set of projects in 1 or more region. The Project Manager will be expected to run projects as an individual or as part of a team for larger accounts. The Project Manager must demonstrate excellent knowledge and experience with project management in order to lead multi-country payroll implementations. Requires strong communication and cross cultural skills to collaborate with the project team members internationally. Capability & Drive to understand ADP Celergo products in details to be able to successfully implement the solution for transitioning customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manage the regional Transition process, working closely with the Strategic Project Manager, ADP Partner Network, and Service Organization.
Manage the full transition process as an individual for smaller accounts.
Possess or develop a strong understanding on ADP Streamline and ADP Celergo solutions.
Organize and lead meetings with key stakeholders as needed to review project status, discuss and review issues.
Actively assist with developing and creation of milestones and timelines to baseline tasks required for projects.
Responsible for tracking projects and managing project communication activities
Lead the regional project team which can include transition lead, technical resources and partner network.
Responsible for providing status reporting and providing responsive feedback to strategic project manager &/or management and leadership.
Provide action plans and issue resolution, as appropriate.
Assist with internal projects such as preparing proposals, customer presentations, and marketing efforts.
Interact and communicate with international partners to clarify country specific items.
Coordinating with the SRM, SDM, and CAM communities to ensure they are supporting the customer in their migration in a seamless transition.
Understand and execute the transition assessment on a country level, coordinate pre-transition team to ensure all services are migrated in alignment with the new service offer.
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction.
Skills&/ Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Possess or develop a good understanding on ADP Streamline solution and ADP Celergo offer
Excellent verbal and written communication skills as well as strong presentation and interpersonal skills.
Ability to work under pressure while maintaining a professional demeanor.
Ability to resolve issues and seek alternative solutions.
Educational and training skills
Project management and Leadership skills are essential
Ability to eliminate concerns, influence others
Logical and critical thinking is essential for the position
Strong technical skills
Bilingual language skills are preferred (English)
Project management certification is a plus
Change management experience can be advantage
Education — Bachelor’s degree or equivalent in education/experience
Experience — Two to five years related experience and/or training, preferably in a service environment.
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