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Job Description
The Auto Club of Southern CA is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. This position will work from home and requires being in the field. This position does include a company car.
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Responsibilities include:
Communicate and interact with a variety of individuals including insureds and claimants on a face to face basis.
Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses.
Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
Negotiate within settlement authority with insureds and claimants to resolve their first- and third-party claims.
Handle administrative functions, update database production s, and document and update claim files via company systems, i.e. Guidewire HUON, HOC, etc.
Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
Perform other duties and responsibilities as assigned or required.
Knowledge/Skills/Competencies:
4-yr. College Degree or equivalent combination of education and/or preferred 2- 3 years Casualty work experience .
Ability to service complex casualty claims
Computer and line of business technical software skills required.
General knowledge of negligence and subrogation principles required.
Advanced organization and planning recognition skills required.
Advanced oral and written communication skills required.
Advanced interpersonal skills required.
This position requires being in the field to meet with insureds, claimants and conduct scene investigations.
Valid driver’s license with a level of financial responsibility required by the club and an acceptable motor vehicle record required for field positions.
The starting pay range for this position is $33.07- $44.09 per hour. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity xe2x80x93 we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
xe2x80x9cThrough dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.xe2x80x9d
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angelesxe2x80x99 Fair Chance Initiative for Hiring Ordinance.
