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Job Summary
Services Operations Specialist supports multiple facilities and/or customers primarily in the strategic geographic area in which they are based and may perform the job functions of:
Coordinators
Technicians
Team Leads
Glass Washers
Lab Support Technicians
Site-specific Project Managers
During associate scheduled vacations, associate leave, open positions, and/or emergency situations occur. Services Operations Specialist responsibilities are primarily within a designated territory although secondary backup responsibility requires travel outside of their designated territory and/or home base state.
Services Operations Specialists support on average 8-10 total customer sites & train on multiple job profiles, allowing them to develop specialized knowledge and gain experience across all Lab and Production service offerings. Services Operations Specialist utilize this gained knowledge and experience to provide on-the-job training for new associates and collaborate with Avantor site owners to identify and assist with implementing process and safety improvements.
This is not a work-from-home career.
The ideal employee should reside in the San Diego area and will be responsible for traveling between multiple locations and must be able to travel outside of California up to 50% of the time.
Mileage reimbursement for miles driven from your door to the client location. Overnight travel assignment bonus program.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
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Performs all duties associated with operations of Site Services.
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Requires traveling to customer sites.
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Coordinates and leads team efforts and performs work related to customer requirements.
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Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.
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Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.
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Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager and/or other customer specific applications.
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Trains Avantor Lab and Production Services associates on all service offerings.
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Provides SAP Support (Full customer services, credit rebills, invoice scrubbing).
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Modifies and maintains quality metrics and key performance indicators.
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Manages a budget related to expense s.
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Meets revenue, TOE, safety, performance and quality goals and objectives
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Creates programs for enhanced service efficiencies.
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Perform other duties as assigned.
BENEFITS: (All Full-time employees are eligible for health benefits on 1st day of employment)
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Dental, Vision, and Medical and HFS (Healthcare Flexible Spending & Saving)
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PTO & Paid Holidays
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Short and long-term disability coverage
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Paid parental leave
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401k & 401k Matching
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Employee Stock purchase options.
QUALIFICATIONS (Education/Training, Experience and Certifications)
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High school diploma or GED required;
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An Associates degree or undergraduate degree in a business or science related field is a plus.
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3 -5+ years experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc. a plus
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IATA, DOT, OSHA Right to Know, IMDG a plus
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Forklift Certification a plus
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Valid Driver’s License and transportation required; CDL a plus.
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Hazwoper Certification a plus.
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Prior experience with VWR/Avantor products and services a plus.
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Cross referencing and inside sales experience a plus.
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Must be able to travel outside of Californian up to 50% of the time.
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
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Customer required COVID-19 proof of vaccination
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Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
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Strong communication and presentation skills.
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Knowledge of Information Access and System ESS; proficient Microsoft Office and digital literacy.
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Excellent Customer Service Skills; displays a professional can- do attitude.
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Knowledge of procurement/Inventory management systems and procedures.
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Ability to perform duties with the highest regard for safety, quality, and site protocols/policies/procedures.
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Cross Referencing skills.
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Must be exceedingly flexible, forward- thinking, motivated, and have the ability to act independently.
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
EEO Statement:
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.
EEO is the Law
OFCCP EEO Supplement
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
