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Job Purpose:
The role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction. Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel and partners. Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment. Ensure data integrity and proper system functionality of all Securus onsite products.
- Essential Responsibilities*
Primary representative between on-site facility personnel, Account Management & other Securus personnelResearch issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate departmentAssist, monitor and or issue escalations as needed with other internal departments.Communicate internally all client requests and issues to facilitate resolutionOpen, address, resolve and track heat tickets and advise customer and Securus Personnel of service affecting issuesRequired to maintain partnership and regular communication with Account Management
Minimum Requirements
High School education or equivalent.
Reliable Transportation
Have no family incarcerated in any local Correctional Facility
Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
Job Type: Full-time
Pay: $20.00 – $22.69 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: One location
