AWC, Inc Hiring for IT Operations Manager Job at Baton Rouge, LA Full Time

We are Automation and Control System Specialists. We love bridging innovative technology with deep applications expertise to help End Users and OEMs define, design, build and support safe, optimized, equipment and operations.

As the IT Operations Manager, you will lead our Infrastructure Team supporting continuous datacenter, network, and application availability for 30 internal sites serving 500+ employee-owners as well as external partners and customers.

We offer better outcomes. We respect everyone’s wish to be valued, to be challenged to develop to their full potential, and to share in the rewards. We want to hear your voice.

Our goal is to lead leaders. Everyone is expected to go and see for themselves, to ask questions and listen. To care for and support each other, to learn and teach problem-solving.

Any team can keep the lights on. We are looking for the right candidates that value finding the better way. We love root cause analysis, postmortem incident investigation, performance optimization, process automation, and the many other advanced skills and interests that differentiate our team and infrastructure from others.

Position Responsibilities

• Oversee and participate in the daily operations of the Infrastructure team to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Manage alarms (24/7) and dashboards (office hours) to ensure IT infrastructure is highly available and configured for optimal performance.
• Oversee the IT incident management process including tracking, troubleshooting, resolution, and driving root cause analysis for enterprise systems.

• Provide documentation of IT infrastructure, process, and functional specifications
• Align IT infrastructure with current and future business requirements and strategic goals
• Proactively evaluate new architecture requirements, design and configuration based upon new technologies, best practices, risks, etc.
• Manage IT projects
• Manage internal training and development for the Infrastructure team
• Certify business continuity and disaster recovery efforts

Technologies

Experience with the listed technologies will contribute to success in this role.

• Microsoft 365
• Microsoft Teams Phone
• PowerShell / Scripting
• Windows Server
• Microsoft Exchange
• VMware
• Veeam B&R
• Palo Alto
• IIS
• Apache
• Nginx
• MSSQL / MySQL
• Mimecast
• SentinelOne
• Zabbix / Nagios / PRTG
• ADFS / SSO

Travel

The position offers a hybrid work environment with occasional travel to support operations in Texas, Louisiana, Colorado, Tennessee, Georgia, Alabama, and Florida.

Experience Requirements

• 10+ years of experience in system administration or a related technical operations role
• 5+ years of experience leading small teams on technical projects

• Experience in on-prem to cloud migration projects (Azure)

Preferred Qualifications

• Bachelor’s degree in information systems or a related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)