AZpen, LLC Hiring for Telecommunications Specialist Job at Oklahoma City, OK Full Time

The Telecommunication Specialist will provide on-site end user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications systems, equipment, cabling, and to other related systems and equipment at all locations within the assigned work region. This position will work with a variety of telecom systems and hand tools to provision, install, and repair telephones, headsets, and related peripherals in multiple locations and diverse work environments. Candidates should have a high level of competency in voice and telecommunications systems, and a good working knowledge and conceptual understanding of networking systems. The candidate should be self-motivated and able to contribute to multiple work efforts, projects, and initiatives that are aligned with the business requirements.

Job Duties:

• Responsible for the installation, configuration, repair, and preventative maintenance of telecommunications hardware.

• Perform basic telecom hardware and software troubleshooting and diagnostics.

• Perform hardware and software installation, move, add, change, and disposal (IMACD) of telephone equipment.

• Ensure telecom systems and related equipment is in optimal working condition.

• Maintain records related to down time, repairs, and modifications.

• Maintain Knowledge Base documentation for problem resolution.

• Provide telecom related technical support to end-users.

• Assist telecom engineering teams as needed with setup, configuration, and maintenance of system hardware and software.

• Work independently and with minimal supervision.

Position Requirements:

• Proficient with Cisco Call Manager (CUCM) and Voicemail systems.

• Working knowledge of Cisco IP phones, switches, and related equipment and peripherals

• Familiarity with performing basic diagnostic and troubleshooting tasks for interfaces on Cisco switches and routers.

• Working knowledge of VoIP telephony technology.

• Working knowledge of IP–based network technology.

• Familiarity with Avaya Aura Communications Manager Systems or Nortel PBX a plus.

• Experience with voice and network circuit troubleshooting and carrier issues.

• High level of familiarity with wiring closets and understanding of connectivity for voice and network devices.

• Familiar with voice/data structured cabling (including 66 blocks, 110 blocks) and related tools (tone generator, probe, punch-down tools, cable testers).

• Proficient with Microsoft Office products.

• Excellent verbal communications skills.

• Ability to diagnose and troubleshoot problems and take appropriate corrective actions.

Job Types: Full-time, Contract

Pay: From $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekend availability

Ability to commute/relocate:

• Oklahoma City, OK 73116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 4 years (Required)
• Cisco Call Manager: 4 years (Required)
• Cisco IP phones: 4 years (Required)
• Cisco Switches: 4 years (Preferred)
• Avaya: 4 years (Required)
• Voice Circuit Troubleshooting: 4 years (Preferred)

Work Location: Hybrid remote in Oklahoma City, OK 73116