B Braun Medical Inc Hiring for Sr. Telecommunications Analyst Job at Bethlehem, PA Full Time

About B. Braun

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 61,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.

Responsibilities

Position Summary:

The Sr. Telecommunication Analyst will design, implement and support voice, telecommunication, multimedia and contact center infrastructure and related computer systems and solutions based on the business requirements defined within our organization. Develops and maintains essential procedures and processes for supporting systems of medium to high complexity.

Expertise: Knowledge & Skills

• Perform system analysis, which includes requirement definition, interfacing with business groups and providing cost benefit analysis.
• Review, design, plan, implement and manage complex Voice Over IP, traditional and cloud telecommunication systems and services, Telephony contact center. Provide documentation and project tracking.
• Review, design, plan, implement and manage IP, cloud based and traditional conferencing systems. Provide documentation and project tracking.
• Lead new technology evaluations in network communications, phone switches, voice/unified messaging, video, Voice over IP, cloud PBX, call accounting and management, and methodologies. Identify alternative or new technologies and define telecommunication standards.
• Define and revise SOPs and system validation plans as required to meet corporate business needs and support the company’s validation requirements.
• Define, implement and maintain company policies related to telecommunication services.
• Prepare project status reports to inform management of project progression. Identify any issues which need to be escalated for resolution.
• Review service provider invoicing to confirm services, contract pricing and commitment levels.
• Assist in developing and maintaining capital and operating budget plans.
• Provides support for any moves, adds, or changes to telephone units, extensions, call features, voicemail, and access codes.
• Support voice and data telecommunication systems and services, including hardware and software installations, upgrades and maintenance. Must also coordinate the provisioning installation and termination of communication services.
• Provide support for network cabling (voice and data.)
• Work with vendors to perform routine system maintenance of the voice and communication infrastructure systems and maintain conference room AV systems, ensures inter site hardware interoperability, and provides requisite training.
• Provide escalated user support and monitors system alerts and alarms generated from operational monitoring systems.
• Develop and coordinate regional and global project efforts. Serve as project leader on assigned telecommunication projects.
• Assist with managing the voice services in data centers and disaster recovery and business continuity services.
• Prepare project status reports to inform management to project progression. Identify any issues, which need to be escalated for resolution or assistance.
• Train personnel on use of systems.

Expertise: Knowledge & Skills

• Must have excellent organizational, time management and communication skills.
• Ability to define and explain work methods.
• Extensive experience and strong working knowledge of Cisco Voice Systems and Video conferencing systems including Cisco Unified Communication, Call Manager, Unity and Contact Center systems.
• Strong experience working with Cisco networking systems including Cisco Voice Gateways, switches and routers.
• Experience with SIP Trunk and PRI configurations including failover redundancy for multiple sites.
• Experience and understanding of enterprise level call flow
• Experience with implementing Cisco Jabber and Expressway for end user soft phone connectivity is a plus
• Experience with Audiocode SBC and integration with Cisco Call Manager and Microsoft Teams is a plus
• Experience supporting Cisco Deskop agent and supervisor agent including Finesse agent
• Strong knowledge of Local and Wide Area networking fundamentals and
• Must have strong understanding of TCP/IP networking protocol and QoS.
• Experience with Genesys Contact Center is a plus
• Scripting experience with contact center system
• Experience working with monitoring and management systems such as Cisco Prime and ISE.

Required:

• Bachelor Degree in Information Systems or related field.
• 10+ years related experience and/or training, or equivalent combination of education and relevant experience.
• Extensive experience in evaluating, designing, implementing, and managing network infrastructure in multiple sites using Cisco Unified Communication, Call Manager, Unity and Contact Center systems.
• Experience working with Office365 collaboration systems such as Skype for Business and integrating Skype with Cisco VOIP systems.
• Experience working with vendors and service providers related to I.T. network infrastructure, data center and telephony projects for procurement, billing and service costs negotiations and SLA reviews.
• Project leadership and systems analysis, including cost and benefit analysis.
• Strong problem solving and analytical skills.

Desired:

• Current Cisco Voice certifications is desired.

Qualifications

Expertise: Qualifications -Education/Experience/Training/Etc

Required:

• Bachelor’s degree required or equivalent combination of education and experience.
• 08-10 years related experience required.
• Applicable industry/professional certification preferred.
• Regular and predictable attendance
• Occasional business travel required, Ability to work non-standard schedule as needed

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

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