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About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We’ve been recognized as a “Best Company to Work For” and we’re proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
What You’ll Do
The HR Software Support role at BambooHR is not your typical support role. Those in this role are the expert, the go-to, guru, Grand Master, the all-knowing (you get the idea) of our award-winning software. Our HR Software Support team helps our clients with their hiring, performance management, compliance, benefits – basically any needs that our clients have when it comes to supporting their people at work. All while gaining valuable experience that can translate to a great career at BambooHR. As an HR Software Support professional, you’ll learn these skills with a company that does the right thing—not just in our software and service, but also in how we treat employees. We know people matter, and that is exactly why our HR Software Support team strives every day to make magical moments with our clients. You’ll be the main point of contact for our clients who can’t get enough of our software. And whether you work in-office or from your home office, you’ll be part of a team of other open, big-hearted, and goofy HR Software Support professionals that you can rely on.
A successful HR Software Support professional will:
Provide world-class customer service supporting our HR clients via phone, email, and chat communications
Uphold and contribute to a brand of setting people free to do great work
Consult clients in BambooHR performance management, time-tracking, onboarding, benefits, and applicant tracking systems
Quickly think on your feet to work through complex issues and come up with creative solutions
Be proactive in working independently while also thriving in a team-based environment with other HR Software Support professionals
Keep up to date on new features and products to maximize value for clients
Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)
What You Need to Get the Job Done
You have a passion for customer care and a track record of high levels of client satisfaction
You have at least 2-3 years of prior relevant customer service and/or technical troubleshooting experience
You have excellent interpersonal communication with clients and co-workers
You have strong attention to detail and the ability to work in a fast-paced environment
You’re able to break down complex problems and explain them in a clear and simple way
You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
You’re open to in-office training during your training/ramping period if you’re a local applicant (which takes approx. 60 days, dependent on performance), before choosing between in-office or remote work
Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
What Will Make Us REALLY Love you
You have 1+ years of experience within the SaaS industry
You have experience using softwares such as Zendesk, GoTo, Slack, Slite, and Snapengage
You are a pro at using Google Suite
You have experience with using HR software
What You’ll Love About Us
Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
Health Benefits. Medical with HSA and FSA options, dental, and vision.
Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
Give back. Get paid to give your time to the community: ask us about this!
Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
An Equal Opportunity Employer-M/F/D/V
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