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Job Description
Primary City/State: Phoenix, Arizona
Department Name: Business Office-Occ Med
Work Shift: Day
Job Category: Clinical Care
The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.
Banner’s Occupational Health Department is designed to help identify health risks, link patients to appropriate resources, make positive lifestyle choices, and establish baselines for regular health monitoring.
As a Case Management Rep in Occupational Health, you will support our Phoenix Clinic. Responsibilities in this role include managing worker’s compensation claims, results/data reporting, processing PPE/Annual physicals, submitting referrals and prior authorizations, scheduling appointments, managing quality control reports, etc.
This opportunity is full-time, Monday-Friday 8:00am-4:30pm. This position sits at 9305 W. Thomas Road, Suite 235, Phoenix 85037.
Banner Occupational Health Clinics are medical clinics specializing in worker’s compensation injury care, drug testing, alcohol testing, physical examinations, Department of Transportation exams and Occupational Safety and Health Administration (OSHA) mandated exams. Employers and employees alike benefit from reduced absenteeism and turnover, increased productivity, morale and job satisfaction and are less likely to become sick or injured.
POSITION SUMMARY
This position coordinates care of Occupational Health cases across the continuum of care to achieve optimal clinical and financial resource outcomes. As a resource to facilitate that care, this position will use the company’s occupational health protocols and act as a liaison between providers, ancillary referral services (physical therapy, radiology, laboratory, specialty referrals), contract employers, worker’s compensation insurance carriers and outside service providers. The purpose of this position is to promote quality and cost effective patient care through integrated data management and communication with all affected parties.
CORE FUNCTIONS
1. Communicates continually with patients, other departments (clinic managers, providers, worker’s compensation, risk mgmt, human resources), contract employers, referral network providers and worker’s compensation carrier case managers to ensure that appropriate plans and protocols are being followed and that the patient is discharged from care with a timely and appropriate return to work status.
2. Maintains current open and discharged case files in internal computer database.
3. Monitors and tracks all referral activities within the company’s ancillary and specialist referral network.
4. Reports drug screen results to employers and records results in database.
5. Works under general supervision. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, human resources, medical staff, and all other members of the interdisciplinary health care team. External Customers: Designated contacts of external employers, insurance providers, county and governmental agencies, case managers, medical care providers, ancillary care providers, and medical supply companies.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
The position requires a proficiency level typically achieved with 3 years experience in healthcare as a Nursing Asst, Medical Asst, Health Unit Coordinator, Patient Care Tech, Patient Billing, etc.
Requires an understanding of medical terminology. Must demonstrate effective communication skills, human relations skills, strong organizational and time management skills and flexibility in responding to multiple demands.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
Our organization supports a drug-free work environment.
