Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.
Job Summary: The Floating Care Coordinator (FCC) provides covering care coordination and care management for MassHealth Members with complex medical and behavioral health needs who are enrolled in an Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan. The FCC collaborates with the Community Partner team and the clinical staff of each Enrollee’s ACO/MCO’s plan to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning, Community First and SAMHSA Recovery Principles. The FCC is at the helm of organizing and coordinating resources and services in response to the Enrollee’s healthcare needs across multiple settings, and inclusive of both LTSS and SDH needs. This role drives outreach and engagement, assessment and care planning, care transitions, health and wellness coaching, as well as community and social services connections in partnership with Enrollees and their care teams. This is a non-exempt position.
Essential Functions of Position:The essential job duties/responsibilities of the position include but are not limited to the information listed below:
Provide care coordination coverage support for 4 care teams in cases of staff vacancies, leaves, or other unplanned coverage needsOutreach to and engage Enrollees of an ACO plan as referred to CP Program.Coordinate the completion of the Comprehensive Assessment (CA).Conduct initial and ongoing risk assessment; design personal crisis management plans, relapse prevention and harm reduction strategies with members who have been identified as behaviorally complex in collaboration with team LPHAs.Coordinate the development, implementation, and ongoing review of the Person Centered Treatment Plan (PCTP) inclusive of any LTSS and / or SDH needs or goals of the Enrollee.Drive referrals regarding connections to any community or social services that align with the Enrollees needs and goals.Submit CA, PCTP and all PCTP updates in accordance with the data sharing agreement CP and ACO/MCO Plan.Collaborate closely with PCP and other providers, including but not limited to community resources, to assure appropriate referrals based on level of care needed to optimize outcomes and minimize risk.Communicate and collaborate with ACO/MCO teams and serve as a team resource.Collaborate with ACO Plan, PCP and other health care providers regarding changes in services, care transitions, crisis intervention while focusing on continuity and quality of client care and potential efficiencies and cost-savings.Obtain required Prior Authorization from ACO/MCO Plan for relevant/necessary services.Manage all care transitions through collaboration with Enrollee, community provider staff, ICT and hospital staff to ensure a safe discharge plan and a well-coordinated implementation of that plan.Ensure for medication review and reconciliation as triggered by a care transition or by a medication change through an outpatient medical or psychiatric visit.Perform other duties, as required.
Requirements for the position:
Knowledge and Skills:
Strong commitment to the right and ability of people served to live, work, have meaningful relationships and receive the resources and supports needed in their community of choiceKnowledge of person-centered, strengths-based, recovery-oriented values and principles and modalitiesKnowledge of clinical and psychiatric rehabilitation values, principles, and techniquesKnowledge of health risks of prevalence with adults with SMI/SUDKnowledge of health promotion and clinical care coordination techniquesKnowledge of motivational interviewing, stage of change and harm reduction techniquesKnowledge of trauma-informed and culturally responsive servicesSensitivity to the cultural, religious, ethnic, disability, and gender issuesSkills and competence to establish supportive trusting relationships with EnrolleesKnowledge of human, legal, civil rights, community, and other resourcesKnowledge of empowerment and self-advocacy techniquesKnowledge of available community health, mental health and SUD services and resourcesAbility to triage/balance competing prioritiesAbility to make independent judgments and decisionsAbility to work in a professional and confidential capacityAbility to work independently and as member of a multidisciplinary teamAbility to adapt quickly to newly assigned cases and resume enrollee journey without delay
Minimum of 3 years care management experienced preferred. Experience working with people living with SMI and/or SUD. Preference given to bi-lingual/bi-cultural applicants and those with lived experience of psychiatric conditions. In some cases, experience may be substituted for academic training. Preference considered for persons with lived experience of recovery from behavioral health condition(s).A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.
Education and Required Credentials/Licenses:
High school diploma or equivalent is required. BA/BS in human-services related field preferred.
Certified Community Health Worker (CHW) or Certified Alcohol and Drug Abuse Counselor (CADC) preferred.
Driving is a requirement for this position using a personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver’s license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver’s license for at least one year, and must be able to pass a driver’s screening background check.