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Job purpose
We are seeking a new team member who will work within our Human Resources department to manage a team of HR Shared Services generalists and has a hands-on approach with incoming HR requests and inquiries. Together with your team, you will provide high quality and effective HR operational and customer service to our employees and HR leadership. This role will report directly to the VP of Talent Management.
Duties and responsibilities
- Manage local HR Shared Services team including day-to-day coordination, timesheet approval, PTO requests, conduct performance reviews and track metrics.
- Manage the HR Shared Services team workload to efficiently meet project deadlines and service expectations through ticketing system.
- Handle incoming HR inquiries from employees, managers, and field HR leaders.
- Provide excellent employee experience with timely response and consistent quality customer service.
- Auditing I-9 process, ensure overall HR compliance for full-employee life cycle.
- Partner with HR leadership on ongoing projects and initiatives as needed.
- State and company compliance data reporting and ad hoc requests to include EEO and Veterans reporting.
- Systems administration in HRIS, e-learning tool and assist with performance review modules for employees.
- Continues improvement and process alignment within the HR shared services fields. Including making recommendations and execution.
- Subject matter expert for company drug screening protocols and escalations – Designated Employer Representative.
- Ensure continued compliance with State and Federal regulations to include PTO, Meals and Breaks, etc. This requires continual review of changes to laws and regulations at local, State and Federal levels and ensuring company compliance.
Qualifications
- Bachelor’s degree in Business Administration with a focus in Human Resources Management, or other related field.
- 3-5 years’ experience of customer service with focus in HR or HR operations role.
- 1 year of team management experience highly preferred.
- Strong interest in making improvement recommendations for processes and workflows.
- Ability to work in a fast-paced environment and highly adaptable to changes.
- Ability to gather information and exhibit strong decision-making skills on behalf of the team.
- Proficient skill with Computer Microsoft applications (Word, Excel, Outlook, and PowerPoint)
- Professional written and verbal communication skills
- Working knowledge of business acumen, financial concepts, and procedures
Working conditions
- Minimal travel requirements as needed for business purposes
- Working space will be in a quiet open environment seated within a cubical
- Work assignments may be completed remotely and/or available company offices/branches within respective markets
Physical requirements
- Prolonged periods sitting at a desk and working on a computer and/or keyboard
- Heavy methods of verbal and auditory communication via phone, virtual calls, and/or email
