As BTR grew, our clients expressed a need for “go to” benefits administration solutions with superior implementation and ongoing client support. We responded by becoming a strategic partner with three market leading solutions, resulting in the organic and exponential growth of our company. Strong relationships within our eco-system continue to sustain this growth and are a market differentiator for us.
Today, BTR remains true to our roots by leveraging our skilled team’s collective HR Technology expertise along with innovative solutions that are designed to drive successful adoption of HR Technology and achieve the best possible outcome for our clients.
Why work for BTR?
BTR is currently looking for an HR Technology Consultant to join our growing team!
JOB SUMMARY
This position is responsible for managing broker partner relationships as well as client projects.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Oversee and manage all assigned consulting projects
Attend client and prospect meetings and speak to all topics regarding HR Technology – TRAVEL IS REQUIRED
Establish and Manage Client and Broker relationships throughout projects and set proper expectations
Lead strategic planning sessions with broker(s) for each project
Lead discovery calls to determine client needs
Review and collaborate with analyst on all consulting project documents including timeline
Communicate with technology vendors in the market to stay abreast of their offerings and pricing trends
Attend and facilitate demos for projects depending on project demands
Review vendor agreements on clients’ behalf and make recommendations for improvement
Oversee and manage implementation calls as required
Contribute to strategic processes and procedures of the team
Manage all issues quickly and professionally
Report all escalated issues to the leadership team
Conduct HR Technology training courses/seminars as needed
Provide reporting updates to internal teams or management
Conduct regularly scheduled broker catch up calls
Be aware of broker activity and escalate when necessary
Attend All Team Calls
Contribute to strategic processes and procedures of the team
Address all issues quickly and professionally
Report all escalated issues to the upper management
Complete job-related training courses/seminars as needed
Requirements:
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of knowledge, skill, and/or training; or equivalent combination of education and experience.
Bachelor’s degree in a related field preferred
Minimum of 3 years experience with system project management
5 years experience with HR Technology solutions
Exceptional customer and interpersonal skills
Strong Presentation skills
Strong problem-solving skills
Innovative thinker
Open to change and process improvements
Strong organization skills
Diligent documentation habits
Microsoft Office skills (Word, Excel)
Must be self-motivated and able to work in a fluid, fast-paced environment
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Prominent level of professionalism, productivity, dependability and accuracy
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