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General Summary Description
Bensonwood, a design-build company located in Walpole, New Hampshire, seeks an IT Support Technician to join the team. This is a full-time, non-exempt role.
At Bensonwood, we are fueled by a relentless enthusiasm to create better buildings for a healthier planet. Our dedicated team works on projects of every size, collaborating with homeowners and building professionals. Building on more than four decades of award winning residential and commercial projects throughout the US, our company s dynamic, team-oriented culture values environmental responsibility and advancing the building industry.
Position Summary
As an IT Support Technician you will be an integral part of the IT team. Under the direction of the IT Supervisor, you will be contributing to and influencing the company s technology infrastructure. This role will provide you the opportunity to develop new skills and contribute to our dynamic team culture. Travel related to this full-time, non-exempt role will be less than 5%. This role will be based in our Walpole, New Hampshire office.
Primary Responsibilities
Database development (FileMaker and Sage 100 Con)
Add and remove users from O365 and local AD environments
Software installation and updates
Troubleshoot and resolve IT and software related problems
Train new users in Microsoft software environment (Outlook, Calendars, Teams, Projects etc.)
Preferred Qualifications
Bachelor s Degree in Computer Science or equivalent related experience
3-5 years IT/software experience
Comfort and knowledge troubleshooting and resolving issues related to IT/Software
Experience with O365 and Windows server administration preferred
FileMaker/Software development experience preferred
Additional attributes for success
High attention to detail with the ability to complete assignments accurately, to organize and prioritize work to meet deadlines, and to work independently and within a team setting
Strong verbal and written skills
Positive team player with strong problem solving skills and ability to positively motivate team to accomplish goals
Strong belief in customer service and satisfaction
Compensation & Benefits
Salary Range dependent on experience
Benefits include: Health insurance, 8 paid holidays, Paid Time Off, Voluntary dental insurance, Voluntary life insurance, Voluntary short-term disability, and 401(k)
