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Job Description
Job Title: Executive Director, User Experience Center
Bentley University
Bentley Campus
Job Description Summary
The Executive Director is responsible for managing the User Experience Center, including staff management, business development, and coordinating all research, design, and testing services for clients.
Essential Duties
• Develop and revise business plan for the Center, including an expanded business development strategy for the Center to generate leads and proposals and ensure a steady flow of work into the Center
• Drive business development for the Center
• Manage center staff through a variety of duties including training, hiring, performance appraisal and corrective action; staff may include Program Manager, Usability Consultants, and work study students
• Generate and maintain budget and revenue projections for the Center, including the production of quarterly reports
• Provide weekly updates to Director, of the Graduate Human Factors Program
• Oversee the development and management of a database of all client contacts, proposals and work product produced in the Center Serve as liaison with Accounts Payable for Center projects
• Work with legal counsel and officers of the University on contracts and non-disclosure agreements
• Market the services of the Center, including annual review of the marketing plan, including pricing strategy and development of marketing materials such as case studies, and social media accounts
• Attend local meetings of GB SIGCHI and annual conferences of CHI and Boston UXPA
• Remain active in the local UXPA and experience design community Serve as mentor for graduate students in the HFID program
• Maintain a principal role in all projects managed by the Center, assuring all proposals, contracts, budgets, test plans, and client reports meet established industry standards
• Serve as principal contact for Center clients, with a focus on customer relationship building and nurturing long term, profitable relationships with clients
Minimum Qualifications
• Bachelor’s degree. Bachelor’s degree or higher level of education in cognitive psychology, human computer interaction, human factors, or related discipline preferred.
• 5 years of experience managing a user experience group and/or consulting firm and working with external clients
• Demonstrated experience with lead generation, business development, and revenue growth
• Expertise in user research (both qualitative and quantitative), design, and testing services
• Involvement in and contact with the national user experience and HCI community is highly desirable
Work Environment
• Typical office setting with extensive sitting and computer work
• Ability to travel within and outside campus for meetings and other work-related events; travel may occur outside of normal business hours including nights and weekends
Bentley University requires references checks and may conduct other pre-employment screening.
DIVERSITY STATEMENT
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
Apply Here: https://www.click2apply.net/Y7QMJ1fAnl87hpQwsVkzq
PI163188436
