Bergen Logistics Hiring for Warehouse Manager at Wilkes-Barre, PA Full Time

The Warehouse Manager will lead the day-to-day in either the Inbound or Outbound operations or planning activities for running an effective and profitable business center. This position requires an action-oriented operator with a penchant for innovative and critical thinking aimed at improving efficiencies and productivity.

Duties And Responsibilities

• This person will manage either the Inbound or Outbound operations ensuring a seamless workflow best positioned to achieve business metrics and customer service level agreements
• Responsible for meeting financial targets (key measurements and benchmarks distribution & labor costs, meeting daily required percentage on billing against labor)
• Provides leadership and development to create a high performing team
• Promotes “total customer satisfaction” (delivery, quality etc.) within all Operations teams
• Identifies and solves critical operational problems
• Determines departmental staffing requirements as part of Operational planning/budgeting
• Provides leadership in the development of an effective organization and its members
• Ensures financial targets are met
• Responsible for establishing approved objectives, plans and budgets for each department
• Initiates best practices to improve operating procedures in order to optimize cost, quality and delivery time
• Keeps equipment operating by enforcing operating instructions; and reporting all issues to senior leadership immediately to avoid operational delays
• Act as the primary point of contact for client communication regarding inbound operations, addressing inquiries, providing solutions, and ensuring client satisfaction
• Generate regular reports on departmental performance, trends, and key metrics to share with management and clients

Requirements

• Associate degree in business, economics, finance or management.
• Third Party Logistics experience is a plus
• Highly effective supervisory skills including motivating, directing and training teams to achieve operations KPIs
• Demonstrated leader with 2-3 years progressive management experience in a 3PL environment is preferred
• Ability to thrive in a high-volume work environment with extremely busy peak seasons.
• Proactive and solution oriented
• Ability to manage conflict and achieve collaborative outcomes
• Prior experience with forecasting and financial planning.
• Ability to analyze data, reporting skills and data entry management
• Knowledge of Warehouse Management Systems is a plus
• Bilingual Spanish language preferable
• Regularly lift and/or move objects 10-50 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others