Bernardi Honda Natick Hiring for Automotive Assistant Service Manager – Honda Job at Natick, MA Full Time

The Assistant Service Manager is responsible for assisting the Service Director in the effective operation of the service department to include; sales, productivity and profitability, and is responsible for ensuring that the service department operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Sales, Profit, and Productivity

• Assists the Service Director in the effective daily operation of the service department.
• Makes certain service advisor desks are properly staffed, per company guidelines, and that all advisors covering the service desk are trained in the areas of customer service to include: sales, safety, environmental compliance, and employee relations
• Makes certain proper application of pricing and labor costs within established guidelines
• Assists in analyzing payroll expenses to maximize productivity
• Works in concert with the service advisor team to ensure all sales opportunities are properly communicated to the customer prior to starting work on the vehicle. All appropriate documentation must be noted on the work-order and invoice
• Plans and implements promotional activities, communicates changes in pricing and services offerings to the department, and provides necessary training to ensure a successful launch
• Assists in recording and reviewing daily, weekly and monthly sales, productivity measures, and profit reports
• Communicates successes and opportunities to Service Director and General Manager
• Conducts operational self-audits on a weekly basis
• Makes certain that service department is open for business in accordance with established operating hours and is adequately staffed
• Ensures that the team follows implemented sales

2. Customer Service

• Assists the Service Director in ensuring the satisfactory application of customer service standards and customer satisfaction programs (CSE).

• Plans and implements programs necessary to accomplish improvement in customer service
• Monitors and resolves customer complaints and provides appropriate feedback to the Service Director and General Manager
• Ensures compliance with the company code of ethics, quality assurance, and general customer satisfaction to ensure the equitable resolution of customer complaints in a timely fashion
• Makes certain that all service-related recommendations are clearly explained based on system failure, improved performance, or preventative maintenance according to industry standards
• Reviews service department opening / closing checklist daily
• Consistently monitors competitive pricing of auto services in the local area

3. Training and Human Resources

• Assists the Service Director to ensure availability of qualified and motivated service employees to achieve service sales, customer service and profit objectives.

• Ensures that service employees are properly trained and qualified to identify and perform an accurate and complete inspection and service of vehicle systems
• Conducts periodic employee meetings to implement new and continuing training programs
• Follows up to make sure all service department equipment is in safe operational condition and that service employees are trained to use available equipment
• Monitors employee time and attendance activities and assisting in the equitable distribution of service work
• Follows up on employee compliance with company time and attendance policies and adherence to productivity and service standards
• Ensures that each service technician is provided a copy of his weekly flagged hours report on Monday prior to the open of business
• Reviews service employee productivity and performance levels with individual employees
• Assists in technical training of service personnel

4. Facility and Equipment Maintenance

• Assists the Service Director in ensuring satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.

• Assists in the daily preparation of service department, service advisor desks, and equipment prior to start of business each
• Ensures appropriate steps are taken to maintain a clean service department throughout the business day
• Inspects customer waiting area and parking lot for cleanliness each day

5. Procedural Compliance

• Conducts periodic self-audits of repair orders to ensure compliance with company and regulatory agency procedures
• Assists in implementing company safety and loss prevention programs, monitors employee compliance, and takes appropriate disciplinary action as needed to ensure compliance
• Communicates with Service Director and General Manager as needed to ensure compliance with operational standards and company policies
• Coordinates and communicates with Service Director as needed to ensure productive operational teamwork between sales, service, and parts departments

6. Additional Responsibilities

• Performs any other functions as required by the Service Director.

• Communicates with other levels of management as needed to ensure compliance with operational standards and company policies
• Serves as policy administrator in service department

PERFORMANCE MEASURMENT:

• Technician proficiency

• Sales to budget

• Profit to budget

• Meet or exceed sales targets on controllable margins

ORGANIZATIONAL RELATIONSHIPS:

• This position reports directly to the Service Director. In their absence, the Assistant Service Manager manages and directs all non-exempt employees in the service department.

STANDARD WORK WEEK:

• The standardized schedule affords management associates the opportunity to balance their personal and professional life styles. The standard work week for Assistant Service Manager is 5 days consisting of 40 hours, including Saturday, with a designated day off during the week along with every Sunday off. Unexpected business necessity may require Assistant Service Manager to work above and beyond the standard schedule.

REQUIRED QUALIFICATIONS:
Knowledge, Skills, and Abilities

• Strong people management and leadership skills, motivational, supportive, assertive and decisive

• Excellent verbal and written communication

• Sound business sense, with the ability to analyze, prioritize, identify and action solutions

• Strong organization and time management skills

• A comprehensive understanding of automotive servicing and the industry

BENEFITS
Bernardi Auto Group offers a very competitive and attractive benefits package, including but not limited to:

• Promotion from within opportunities – across all six Bernardi dealerships
• Medical, Dental, Vision
• 401(k)
• Life Insurance, Short Term Disability, Critical Illness, Accident Insurance
• Identity Theft Protection Insurance
• Pre-paid Legal Insurance

Job Type: Full-time