ABOUT THE JOB
As a Network Operations Center Manager, your primary responsibilities will be to direct a dedicated team of NOC technicians in the dedicated support of the Managed Enterprise of products and services in a 7-day a week, twenty four hour a day environment. This department performs NOC, Service Assurance, Service delivery, monitoring, communications, and reporting services to customer agents and third-party partners. Additionally, the NOC Manager will be responsible for the oversight of issues relative to network infrastructure, Best Buy Health device functionality, BestBuy Health applications & business systems, and datacenter infrastructure and services. Travel for on-site troubleshooting or network validations may be required.
RESPONSIBILITIES
Required Experience:
Preferred Experience:
Education: Bachelor’s degree preferred or equivalent experience
Certification(s): CCNA or equivalent preferred
Travel: Up to 10% Overnight Travel Required in the U.S. and up to 25% Local Travel Required
Schedule: 8am to 5pm Monday through Friday. Willingness to provide on-call support after-hours, evenings, overnight, and weekends if needed as required by operational needs.
This role will be based out of Best Buy Health’s Carlsbad CA location. The person who fills this role will must be within a commutable distance to the Carlsbad CA office.
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