Best Chrysler Dodge Jeep Ram Hiring for Experienced Automotive Service Advisor Job at Plymouth, MA Full Time

Best Chrysler Dodge Jeep Ram is looking to add an experienced Service Advisor to our team.

If you possess excellent customer skills then please submit your resume for consideration. Family owned and operated for 60 years, Best is one of the Top Places to Work In Massachusetts. THIS is the opportunity you’ve been looking for.

Responsibilities

• Ask relevant probing questions to assist service customers in their effort to explain vehicle symptoms
• Clearly document vehicle symptoms on repair order as described by the service customer
• Determine needed automotive maintenance based on symptoms, age, mileage, body condition, and history of vehicle
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Advise service customers on the value of maintaining their vehicles based upon prescribed maintenance schedules
• Prepare a complete and accurate estimate of cost for service labor and parts; Explain it and the time needed for the auto service to your customer
• Discuss with your service customer how and when you will follow-up on the status of their vehicle
• Monitor the progress of work on your customer’s vehicles throughout the day, update customers on their status, and gain customer approval for additional work recommended by the technician.
• Ensure repairs are completed on schedule
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to your customer
• Handle service customer complaints in a fashion that maintains high customer satisfaction

Requirements

• Prior experience as an Automotive Service Advisor is required preferred
• Excellent customer handling skills
• Great personality – with a desire to have fun while assisting customers
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Valid driver’s license

All applicants must pass pre-employment background checks in order to qualify for employment

Best Chrysler Dodge Jeep Ram is an Equal Employment Opportunity employer.

Work Remotely

• No

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

License/Certification:

• Driver’s License (Required)

Work Location: One location