Betacom Hiring for 5Gaas – Vice President and Head of Operations Job at Bellevue, WA Full Time

OVERVIEW:

The Vice President and Head of Operations is responsible for the efficient operations management and execution of proactive and reactive maintenance activities that require a higher level of support that the usual level 1-2 operations. This shall ensure that the services provided to customers are continuously available and performing at the define Service Level Agreement (SLA) performance levels. Ensure E2E Security operations and processes are executed for 5GaaS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Define overall Operations Strategy and roadmap for short-, medium-, and long-term Operational Excellence.
• Define tools, processes, and competence for the deployment, and management of 5G networks with virtualized core network functions.
• Define and establish the ways of working to measure and manage SLAs and KPIs for enterprise customers.
• Work closely with RAN, Core and CSP vendors and customer services to evaluate, create synergy and improve service availability by continuous service monitoring, active/passive testing, proactive problem detection and resolution.
• Drive automation, tools, AI/ML initiatives with a “zero-touch” approach.
• Anchor technical discussions with channel partners and customers to define operational use cases, network characteristics, services, traffic patterns, features that enhance customer experience on end-user behavior and applications, transport, critical performance metrics, etc.
• Work with various partners to define the right operational including virtualized solutions, CNF, cloud ecosystems, compliance, security and TCO.
• Work with internal sales teams and stay ahead of operational needs to enable continuous on boarding of enterprise customers.
• Perform sophisticated research and analysis of the market, technology, standards, customer requirements, and competitor trends for the evolution of MPN solutions.
• Analyze customer and market business requirements.
• Stay ahead of new technology, innovation, operational excellence and drive long-term evolution of 5G architecture, platforms, CNF, and application infrastructure.
• Drive efforts to improve overall application stability and availability for applications and infrastructure.
• Monitor metrics and drive continuous infrastructure and application improvement efforts.
• Stay closely connected with key business leaders to ensure that our solutions are meeting the business needs.
• Develop and build relationships across internal leaders and key stake holders.

OTHER DUTIES:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of Fault, Configuration, Service Assurance, Performance management.
• Deep understanding of 5G topology, functions, and standards, Security, Compliance VNF, CNF and CES.
• Ability to embrace new concepts and technologies to drive operational efficiencies.
• Knowledge on automation, orchestration, and management of virtualized core 5G networks
• Knowledge of cloud implementation architectures: Microservices, Containers, Kubernetes, etc.
• Ability to collaborate across organizational boundaries, establish peer level trust, and achieve broader company objectives.
• Ability to deliver results and multitask effectively.
• Ability to engage/influence audiences and identify diverse industry enterprise engagements.
• Excellent written and verbal communication skills

SUPERVISORY RESPONSIBILITIES:

• This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Experience managing a team deploying and supporting wireless telco networks.
• Experience with administrating commercial public cloud infrastructures, technologies, and evolution: Azure,AWS, Google Cloud, Operations, Security, Compliance, etc.
• Requires 15+ years of relevant experience in the wireless and wireline telecom industry with a service provider and/or equipment vendor.
• University degree in Business or Engineering

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly work at a desktop or laptop computer. Typing and vision will be used constantly.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.

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