BevMo Hiring For E-commerce Operations Manager at Indianapolis, IN Full Time

Job Description

Summary:

The E-Commerce Operations Manager (EOM) reports to the Omni Store Manager and is responsible for successfully operating the E-commerce operations of the Omni location. The EOM provides leadership and guidance to Leads and Associates to drive sales, E-commerce operations and a positive customer experience. The EOM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).

Key Roles and Responsibilities:

Leadership

• Model company values in all actions, communication and decision-making
• Participate and provide input during the hiring processes for E-Commerce Operations Leads and Associates
• Work with the Omni Store Manager to support the training and development of the team

Operations

• Assume all responsibility and accountability for the day-to-day E-commerce operations by effectively managing Leads and Associates
• Work with direct reports to execute the accurate processing of E-commerce orders
• Oversee inventory levels to ensure they meet customer demand
• Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Omni Store Manager to create and execute an action plan to capitalize on opportunities
• Regularly communicate with Omni Store Leader to discuss strengths, opportunities, and trends in business

Key Performance Indicators (KPIs)

• Work with the Omni Store Manager to maintain employee retention and engagement levels on at or above industry average
• Achieve the E-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order

Compliance

• Ensure E-commerce team operates in accordance with company policies and procedures
• Ensure the E-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations

Customer Experience

• Consistently create a positive customer experience with all E-commerce orders
• Escalate more complex customer service issues to the Omni Store Manager

Requirements

Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions

Education & Experience:

• 3-5 years of experience in warehouse management, logistics, restaurant industry, or military service

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