Birnie Bus Service Hiring for Operations Manager Job at Lowville, NY Full Time

POSITION SUMMARY:

Under limited supervision, plan, direct, and supervise the work activities, customer satisfaction, profitability, and the day-to-day operations and management of a branch. This office position will identify profitable market segments and business opportunities. Secure new customers and maintain current customers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for operations management of vehicles
• Actively solicit new business while maintaining current customer base. Analyze and develop competitive advantages including financial, service-related, and fleet costs.
• Secure incremental revenue by marketing charter opportunities outside of the main revenue contract. Assist in preparation of tenders/bids by developing bid work-ups and analysis and participate in the bid process.
• Direct day-to-day operations within the framework of the company’s Operations Excellence Program by overseeing scheduling, routing, billing, payroll, inventory control, maintenance, and other activities.
• Attend meetings of school board, school visits, and acts as company liaison with various governing bodies and/or key influences where appropriate. Handles problems concerning students, parents, school officials, and employees. Maintains contact with customers ensuring identification of needs and overall enhancement of service levels.
• Reviews and monitors operations, communications, and relations with customers in areas of dispatch performance, driver training, and performance, routing, and safety matters. Creates and maintains a strong customer relations emphasis for the districts with school and school board officials.
• Prepare weekly and monthly reports, administer budget, and plan fiscal budget within scope of responsibility.
• Analyzes competitive advantages or disadvantages of competitors, including financials, labor, and fleet costs.
• Hires, coaches, and provides day-to-day supervision to staff and drivers.
• Ensure that equipment is safe, clean, and dependable. Recommends and justifies Capital expenditures for site and shop. Coordinates mechanical and yard repairs with shop supervisor and body shop and other repair facilities.
• Maintain an ongoing knowledge of industry practices and trends, Department of Education, Department of Transportation, and statutory requirements, environmental requirements, Labor Codes, Employment Standards, Human Rights Acts, Health and Safety, and Workers Compensation as they relate to the site operations.

QUALIFICATIONS:

The requirements listed below are representative of the abilities needed to perform the essential function of this position in both an office and field environment. Reasonable accommodations may be made to enable individuals with disabilities.

• Three (3) to Five (5) years of management experience a service environment including operations management.

• Basic Accounting

• Excellent communication and customer service skills are required.

• Relationship-building and value-added selling skills are essential.

• Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals.

• Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.

• Works well as part of a team; systematically encourages and supports others.

• Valid New York State Driver’s License. Having or obtaining a CDL with P (passenger) and S (School Bus) is REQUIRED within 6 months of hire

EEO

Job Type: Full-time

Pay: $55,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Practicing mask wearing, social distancing, extra sanitizing and handwashing in line with CDC guidelines. Some parts of the interview process will be completed remotely.

Work Location: One location