Bison Technologies Hiring for Logistics Coordinator – Night Shift (Hybrid Remote) at Norman, OK Full Time

The Logistics Coordinator is responsible for managing the Saltwater Disposal levels for our customers, as such, you will be responsible for monitoring SCADA data, communicating with Pumpers to determine when loads are ready to be hauled and dispatching the jobs using Bison Technologies’ software. The Logistics Coordinator will provide professional and reliable services as the Company’s first point of contact for incoming calls and will maintain regular communication with customers, monitor routes, transfer messages, and ensure both sides of the transaction have what is needed for success.

Responsibilities:

• Manage water levels by monitoring both SCADA data and Pumpers requests including creation and distribution detailed SCADA reports twice daily for each Operator.
• Communicate on a regular basis with Vendors, Operations teams (both internal and external) and disposal companies regarding work to be completed.
• Closely monitor customer messages via Heymarket and Outlook addressing requests in a timely manner
• Receive inbound and make outbound calls using Zoom Contact Center
• Create Salesforce tickets with every communication inbound/outbound to track customer experience and ticket history.
• Communicate amongst the team with shift changes or urgent matters that needed to be addressed during pass downs and during the scheduled shift.
• Create accurate tickets with hauler/disposal information.
• Enter any disposal tickets that may be sent in due to issues submitting inside our product.
• Find haulers for customers when special jobs or ASAP jobs are called in.
• Perform other special projects as assigned.
• Work closely with several cross-functional departments including Support and Operations to ensure product concerns are being addressed and customer satisfaction remains high Bison support to communicate any product concerns or customer issues.
• Communicate on a regular basis with Bison field ops to ensure customer satisfaction.
• Create Salesforce tickets with every communication inbound/outbound to track customer experience and ticket history.
• Cross-train with Support to learn Tier I triage methods to ensure coverage 24/7
• Perform other special projects as assigned.

Qualifications:

• High school diploma or GED
• 1-3 years of experience directly related to the duties and responsibilities specified is required.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues with varying degrees of Bison Technologies product knowledge.
• Must possess a high level of discretion, able to exercise good judgement, and make decisions that are in the best interest of the Company and our Customers, while also following established policies and procedures
• Ability to interpret visual resources such as maps and provide detailed directions to Drivers if need be for locations of wells, disposals, etc.
• Ability to work independently and prioritize tasks.
• Ability and interest to work in a dynamic and rapidly changing technology environment.
• Strong verbal & written communication skills
• Ability to travel to field locations with Operations team during training period as means to understand the entire operational workflow

Company Description

Bison Technologies is a rapidly growing software company targeting the massive industrial energy supply chain and transportation sectors. We are creating an entirely new category within one of the oldest, largest and lowest-tech industries on earth, and we are looking for people who are passionate about solving system-wide problems ranging from efficiency to environmental impact. Interested individuals must be team-oriented, thrive in startup-like environments and share our passion for reimagining the way old industries work. Our most successful team members think differently, learn continuously, develop rapidly and care deeply for the success of others over themselves.

Bison Technologies is a rapidly growing software company targeting the massive industrial energy supply chain and transportation sectors. We are creating an entirely new category within one of the oldest, largest and lowest-tech industries on earth, and we are looking for people who are passionate about solving system-wide problems ranging from efficiency to environmental impact. Interested individuals must be team-oriented, thrive in startup-like environments and share our passion for reimagining the way old industries work. Our most successful team members think differently, learn continuously, develop rapidly and care deeply for the success of others over themselves.