The Regional Team Member Relations Manager is responsible for Working closely with the Vice President of Human Resources and Team Member Relations, Directors of Operations, and General Managers, this position will provide overall Employee Relations support for 50 to 60 amazing BJ’s premium casual dining restaurants in a multi-state environment. As a Regional Team Member Relations Manager, you will help craft memorable employment experiences to ensure BJ’s is living its promise of creating and keeping fanatical fans of BJ’s.
Duties & Responsibilities:
Effectively investigate and resolve team member relations issues, including allegations of discrimination, harassment, retaliation, manager misconduct, and wage-and-hour violations in accordance with BJ’s policies, practices and procedures and applicable federal and state law
Provide consultation, guidance, and coaching to ensure the consistent interpretation, application and resolution of employment issues, in the areas of: performance management, state/federal labor laws, conflict resolution and termination procedures in accordance with BJ’s polices, practices and procedures including the Team Member Handbook and BJ’s Code of Integrity, Ethics and Conduct
Investigate and prepare BJ’s response to federal and state agency complaints associated with alleged violations of federal and state employment laws in consultation with BJ’s General Counsel
Maintain working knowledge of both federal and state wage-and-hour laws, including minimum wage tip credit, overtime, rest and meal break, and final pay provisions, for assigned region
Collaborate with senior operations leaders and other functional departments to facilitate manager development opportunities and training in the areas of performance management, conflict resolution, team member engagement, relevant employment laws, and respectful workplace
Track and analyze team member relations issue trends, diagnose root causes, and develop recommendations for corrective strategies
Conduct in-field training meetings and round tables to advance manager knowledge and skill in effectively managing staff and personnel issues
Partner with operations leaders regarding leave of absence and disability accommodation inquiries to ensure compliance with federal and state leave of absence and disability laws and policies
Coordinate team member engagement surveys for assigned region
Assist with other projects as assigned by the Vice President, Human Resources and Team Member Relations
Necessary Skills and Requirements:
Bachelor’s degree and five (5) to eight (8) years of Employee Relations or Human Resources Manager experience
Considerable knowledge of principles and best practices of Human Resource administration, policy interpretation and conflict resolution
Experience with multi-unit, multi-state organizations
Excellent organization and time management skills. Capable of effective planning and priority setting
Strong interpersonal skills, problem solving skills, verbal skills and written communication skills
Ability to manage multiple tasks simultaneously, while working under pressure to meet deadlines
High sense of urgency and understanding of confidentiality/privacy requirements
Willingness to travel to assigned region on a regular basis for investigations and training and/or relocate within several years to city central to assigned region
Working knowledge of MS Word, Excel, PowerPoint, and Workday preferred
Bi-lingual in English and Spanish preferred
Salary: Commensurate with experience
Posting Expiry Date:
To apply, please visit our website at
There is no relocation assistance provided for this position.
Proof of eligibility to work in the U.S. required.
Equal Opportunity Employer
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