Black Crows Hiring for Customer Service Manager Job at Venice, CA Full Time

BlackCrows is looking to hire a North America Operations Manager to lead the global logistics operations for North America.

Black Crows is an independent French Freeski brand from Chamonix. Founded in 2006 by pro freeskiers Camille Jaccoux and Bruno Compagnet, black crows was born out of a desire to collide beauty and efficiency into skis.

Job description:

· Black Crows is looking to hire a North America Customer Service Manager to drive a first class customer experience for B2B customers in North America.

· Job is a full time Job based in Los Angeles

Responsibilities and Duties

• Responsible for customer satisfaction for North America. Responsible for the service level of delivery and the global customer experience

• Support the sales team for all sales activities and communication towards our customers. First point of contact for the customer within the organization.

• Define, build and proactively communicate reports to the sales team, sales rep and customers

• Update all the flows regarding the customer in SAP, from sales order to invoice.

• Pilot all outbound flows from warehouse to customers and make sure the communication to the customer is done proactively. Pilot third part transporters (UPS, DPD, Heppner, Bolloré…) for outbound flows.

• Cross functional work. Working closely with the North America Operations Manager and Cash Manager to prioritize outbound flows and give cash visibility

• Define and maintain KPIs to pilot his/her activity and measure efficiency of the operations.

• Master data owner and SAP Key user for sales flow

• Manage, lead and coach a team of customer service coordinators.

Qualifications

• Customer oriented mindset

• 10+ years of relevant experience in Customer Service

• Master’s degree in Sales, Supply Chain, Logistics, or equivalent experience

• Experiences in team management, customer service, transport logistic for B2B and B2C

• Good SAP knowledge, good system experience and MS Office proficiency

• Fluency in written and spoken English. French is a plus.
• Experience in Sport industry or ski industry is a plus.

Other:

• Starting Date: Asap

Job Type: Full-time

Salary: $75,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• Operations management: 4 years (Preferred)

Work Location: One location