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- Primary Location:
- 3003 Summit Blvd, Atlanta, GA, USA.
- Division:
- Cox Automotive.
- Job Level:
- Manager/Senior Manager.
- Travel:
- No.
- Schedule:
- Full-time.
- Shift:
- Day Job.
- Requisition
Number:
- 202104988.
The Senior Service Delivery Manager, Enterprise Technology People & Culture will lead the ideation and delivery of creative content and initiatives that advance Enterprise Technology strategic priorities while strengthening the experience of our employees and stakeholders. . This individual will have a pulse on the employee experience, constantly scanning the environment for opportunities to introduce initiatives to improve employee engagement within Enterprise Technology. As a champion of the stakeholder experience this role will partner with Enterprise Technology Service Tower teams and key stakeholder groups to surface pain points, understand needs, and shape user personas.
They will run experiments and test innovative solutions to create greater awareness and engagement with technology services amongst a broad and diverse group of stakeholders. . Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Atlanta, GA office. . Primary Responsibilities.
These statements are intended to describe the essential duties of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties and may vary dependent upon your department or unit. The last bullet point should state: Perform other duties as requested. Note: Only include key responsibilities that require 10% or more of the positions time.
Additionally, in order to enhance the clarity of job descriptions, words which are subject to varying interpretations should be avoided. The use of acronyms and abbreviations should also be avoided.
- Lead the ideation and delivery of initiatives to improve Enterprise Technology employee and stakeholder experience.
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- Design and implement employee engagement activities that promote awareness and adoption of Enterprise Technologys brand, mission, and strategic initiatives.
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- Identify and implement process improvements to streamline the experience of business stakeholders and ensure efficient and strategically aligned ways of working.
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- Develop and manage the Enterprise Technology “marketing” roadmap to enable our organization to create highly personalized content for virtual or onsite engagement.
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- Engage directly with Enterprise Technology CIO and service tower leaders to design and implement service specific content needs.
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- Go-to planner to structure and organize Enterprise Technology wide strategic events such as global town halls, supplier recognition events, and key leadership and employee meetings.
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- Curate content across collaboration tools and the Enterprise Technology intranet space to ensure a consistent presence, voice, and brand.
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- Evangelize digital content best practices, offer innovative ideas, think globally, and deliver upon commitments.
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- Monitor, measure, and improve the health of the entire content ecosystem tracking productivity and performance content metrics.
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- Perform other duties as requested.
. Qualifications. State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position. Minimum qualifications will be the basis of a candidate meeting the minimum qualifications for consideration OR being rejected from moving forward in the process. Preferred qualifications allow some candidates to surface to the top; these preferences will not qualify or disqualify a candidate. . Minimum.
- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.
(Reasonable accommodations for medical and religious objections will be considered.).
- 3 to 5 years of experience in an employee or stakeholder experience related role.
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- Bachelors Degree in Communications, Marketing, Public Relations, or related field.
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- Experience leveraging Human-Centered Design tools and techniques to inspire, ideate, and implement effective solutions.
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- Ability to produce high quality video messaging and experiment with techniques to increase virtual or in-person engagement with content.
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- Creative problem-solving skills and experience with transformative/innovative projects and change management.
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- Excellent communication skills with the ability to present information clearly, concisely, and creatively, strong public speaking skills.
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- Strong organizational skills and ability to think, plan and execute on multiple projects simultaneously.
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- Ability to work collaboratively at all levels of the organization and foster productive relationships in a detail-oriented and fast paced environment.
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- Process-oriented and able to garner credibility across stakeholders, ranging from individual contributors to senior executives.
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- Analytical skills to monitor, measure, and continuously improve.
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- Experience in Adobe Suite or Photoshop.
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, Teams, SharePoint).
Who We Are.
- About Cox Automotive*.
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone.
Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
- About Cox *.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.
Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing?
Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. . Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. . Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. . Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more!
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