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Are you looking for a rewarding career opportunity with a reputable practice? Do you have a passion for helping people?
The Blende Dental Group is seeking a compassionate and organized Customer Success Specialist to join our dynamic team in San Francisco, CA.
The Blende Dental Group holds a national reputation for taking care of special needs patients. As a practice that’s known for superior service, our ideal candidate will have a strong work ethic and an unwavering commitment to excellence.
This multi-faceted, full-time role supports patient case management, combining healthcare management, casework responsibilities, sales, customer service and financial management.
Day-to-day responsibilities:
- Excellent prioritizing of tasks
- Strong attention to detail
- Treatment planning
- Schedule management
- Ongoing case management
- Patient communications and problem-solving
- Patient and clinician scheduling
- Patient payments, insurance claims support and financial reporting
- Building lasting relationships with patients by ensuring their visit with us is a great experience
Requirements:
- 1-2 years of experience in a customer or client facing role
- Outstanding telephone etiquette
- Strong written & verbal communication skills
- Ability to establish rapport and cultivate relationships with patients
- and fellow team members
- Proficiency with MS Office applications — Word, Excel, Outlook
- Excellent time management skills to meet goals and deadlines
- Ability to multitask effectively; organized and dependable
- Ability to pick up new processes and technologies quickly
Preferences:
- Associates degree or higher
- Experience in a dental or medical environment
- Knowledge of dental terminology
- Exposure to Dentrix software
- Solutions oriented mindset / an optimistic personality that sees opportunities, not just problems
We are willing to train a motivated individual that meets the other requirements of the position!
Work week details: Monday through Friday 7:00am – 4:00pm
Salary: DOE, full benefit package, transportation/parking reimbursement allowance, Incentive Program.
We look forward to meeting you!!!
Job Type: Full-time
Pay: $22.00 – $30.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
All employees have been fully vaccinated. All OSHA/CDC guidelines are being followed.
Education:
- Associate (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
