Log In
Sign Up
Team Name:
Quality Assurance
Job Title:
Senior Manager, User Research (Temporary)
Requisition ID:
R021012
Job Description:
The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players, which is a responsibility shared across the company. Blizzard’s Games User Research team is a close-knit group; we care about sharing knowledge, learning about players’ experiences, actionable findings, and succeeding together. We genuinely love what we do for a living and expect the same from everyone who joins us. If your career is ready for its next great challenge, get in touch and let’s get to work!
Join the ranks of a legendary force of adventurers, demons, orcs, and scientists to help provide the context and humanity of “why” and “how” our players engage with our games.We are looking for a passionate and experienced Senior Manager, User Research (Temporary) to oversee and lead a team of researcher support projects on some of the world’s best-known franchises. You and your team will be responsible for ensuring the smooth and consistent execution of our research and the overall support structure for the department.ResponsibilitiesOversee the function of research for our centralized research team charged with the support of all our franchises.Oversee all aspects of centralized research support, staffing allocations, and road mapping.Manage staffing needs, budgetary considerations, and vendor management.Build out a structured approach to research execution by working closely with Research leadership team.Manage and train centralized research staff on research process and best practices.Liaise with Researchers and Leads to collaborate and align on project support needs.Create processes for in lab, remote, and off-site research projects.Carry out research using several methods including, but not limited, to usability testing, UX, balance testing, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies.Maintain detailed documentation of study process and communicate process changes to research team.Evangelize User Research philosophy and share knowledge of methods and best practices with stakeholders.RequirementsMinimum 3 years in people management experience.Minimum 6 years’ experience in usability or user research.Graduate degree in psychology, human-computer interaction, human factors, marketing, communications, market research, or related field.Experience working with outside vendors and defining statements of work and contract agreements.Experience with different software/hardware setups.Experience coaching and mentoring researchers.Proven research process development skills and a track record of successful deployment.Proven organization and prioritization skills.Excellent interpersonal communication (both written and verbal).Adaptable self-starter that enjoys tackling a large variety of problems.Real passion for user testing and video games.We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest.We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.RewardsWe provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ – we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;401(k) with Company match, tuition reimbursement, charitable donation matching;Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.In the U.S., the standard base pay range for this role is $134,320.00 – $248,404.00 Annual. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.
