Bluemeta Hiring For Account Manager at Surrey, ND, United States Full Time

Job Description

Responsibilities

Are we a fit for each other?
You:

• enjoy meeting interesting people and value relationships
• like learning about different brands and what makes them tick
• figure out how to fix it instead of who’s to blame
• like working with other people that care about their work

We:

• love to learn new things
• aren’t afraid to make mistakes
• hate office politics
• care more about your intelligence and values than your experience

About Blue Meta
We are an Award-Winning Strategy, Digital & Creative Agency, we ⁣specialize in measurable marketing. We are passionate about giving our clients transparency into the things that matter to them. In doing so we create win-win situations that lead to long-term relationships.
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Position Purpose and Summary
The Blue Meta Account Managers lead and manage the comprehensive client experience process for their client portfolio by delivering results-driven marketing initiatives that meet or exceed client satisfaction while being on-time and on-budget. By managing their own team of Account Executives, the Account Manager will be the key point of contact with the client and will ensure the client’s objectives are met across all facets of the agency relationship and service delivery.
Key Areas of Accountability:
Client Relationship Development

• Leads client roster based on a well-developed understanding of client’s organizational direction, goals and needs
• Ensures each key account has 3 contact points (the CEO, the main point of contact, and the manager or department head of the main point of contact)
• Builds, develops, and maintains strong client relationships through proactive and consistent communication ensuring project delivery and results are meeting client expectations
• Identifies share of wallet opportunities to grow existing client revenue through strategic recommendations and identification of value-added opportunities
• Ensures monthly client meetings are happening ongoing, in a way that fosters a client retention

Strategic Marketing

• Has a clear understanding of each client’s strategy and associated calendar, budget, and KPI’s/Metrics scorecards; including the planning of clients’ annual strategic resets and calls in experts, as needed, to ensure maximum retention and share-of-wallet
• Ensures successful strategic direction and alignment of key brand messaging on all deliverables

Services Delivery

• Ensures delivery of value-rich products and services (within the agency’s guidelines for project efficiency)
• Allocates necessary resources (internal/external) to successfully execute client plans
• Creates and reviews Creative Briefs for all projects to ensure brand consistency and strategic direction
• Maintains proactive and consistent communication with internal services teams and sets clear priorities

Accounts Team Management

• Builds, develops, and coaches the Account Executives (AE’s) so they are fully competent in delivering value-rich products and services
• Implements training plans and onboarding to new Account Executives assigned to team
• Provides input and guidance to Account Executives supporting the retention and professional development of each team member
• Teaches and coaches: Execution, Business/Financial Acumen, Project Management, Share-of-wallet, Client Management and Relationship Building
• Meets with AE’s regularly on performance to address issues and concerns, and ensure formal review

Accounts Administration

• Ensures revenue forecasting is complete and accurate
• Ensures revenue targets are actively updated and revenue gaps are reported to the VP of Accounts with recommended action plans in-motion to stop-gap revenue loss
• Ensures billing notes are submitted for active client roster and ensure accuracy of monthly client invoices
• Ensures personally managed client projects are tracked daily and are properly entered and updated

The Person

• Understanding of marketing strategy as well as client and project management
• Problem-solver with demonstrated critical thinking ability to creatively meet goals
• Project management prowess with demonstrated critical-path mastery and ability to “get it done”
• Intermediate business and financial acumen including strategic planning, budgeting and forecasting
• Agency, SaaS, Consulting, Account Management experience (bonus)

Job Types: Full-time, Permanent
Salary: $60,000.00-$80,000.00 per year
Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

COVID-19 considerations:
Working from home.
Experience:

• Account management: 2 years (required)
• Professional services: 2 years (preferred)

Application deadline: 2022-08-15

Benefits