Blueport Hiring for Telecommunications Technician Job at Walpole, MA Full Time

JOB DESCRIPTION:

The Telecommunications Technician will design, install, troubleshoot, perform MAC’s and maintain Mitel PBX Systems as well as identify areas of improvement to increase efficiency.

RESPONSIBILITIES AND DUTIES:

Install, maintain, troubleshoot, move, add, change, and upgrade Mitel Hospitality PBX Systems including, Mitel MiVB/MCD/ 3300, Mitel SX-200, Mitel 470, HP/Aruba Switch, and WatchGuard Firewalls.

· Troubleshoot system failures in hardware, configuration, and/or infrastructure.

· Investigate customer issues and provide solutions for customer voice routing requests.

· Inspect LAN infrastructure and fix problems/bugs

· Provide technical direction and training to customers on PBX usage and offer advice and instructions

· Participate in on-call support rotation

· Occasional travel to customer locations for break/fix, upgrades, and new installs.

· Other duties as assigned

QULAIFICATIONS AND SKILLS:

· Understanding of network fundamentals including, IP addressing, subnetting, vlans, Cisco and/or HP/Aruba Switch CLI, firewalls, and servers

· Understanding of both Analog and IP telephony, including, T1/PRI, Tip and Ring, LS and GS trunks, and SIP devices and trunks.

· Understanding of Enterprise telephony, including voicemail, hunt groups, ring groups, auto attendants, etc.

· Ability to learn new solutions and troubleshoot and learn older telecom solutions at times

· Previous experience in both networking and telecommunications

· Mitel certifications preferred

· Familiarity with telecommunications equipment

· Strong analytical and critical thinking skills

· Strong attention to detail

· Excellent written and verbal communication skills

About Blueport

Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets that reduces costs while delivering the power to connect, entertain and safeguard guests, residents and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Walpole, MA with satellite offices across the U.S. Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents.

At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit.

Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Salary is based on years of experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We are taking proper COVID-19 precautions.

Education:

• Associate (Preferred)

Experience:

• Computer networking: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location