About Bluevine
Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.
As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started.
All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us! #LI-Hybrid
This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.
ABOUT THE ROLE:
Bluevine is currently searching for an experienced and strategic Team Lead to manage a Customer Success team with 15+ direct reports. The team is composed of front-line specialists who provide support across several products to Small Business Owners, interacting with customers through various channels such as phone, email, and chat. A successful candidate for this position will ensure that both customers and specialists receive exceptional experiences by developing processes and leading initiatives to improve these experiences. You will also partner with Senior Leadership and collaborate closely with peers across the entire organization to establish, expand, and uphold a best-in-class operation. We are looking for someone who is passionate about helping others develop, and who is energetic, collaborative, self-motivated, and ready to take on the challenge of building an organization that is crucial to our business and the small business owners we serve.
WHAT YOU’LL DO:
WHAT WE LOOK FOR:
BENEFITS AND PERKS – for employees located in the US
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