Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Best Western Plus Boomtown Casino & Hotel is seeking a Hotel Operations Manager to join our team!
The Hotel Operations Manager is responsible for the direction and leadership for the property’s Front Desk, Reservations, Valet and Housekeeping Department keeping consistent with the Best Western Plus brand. The Hotel Operations Manager is responsible for leading the hotel in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Hotel while ensuring high guest satisfaction and an exceptional guest experience, in accordance with our service standards. All duties are performed in accordance to company policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Works closely with the Director of Operations to implement strategic initiatives for hotel operations.
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all hotel operations.
- Responsible for team member engagement of the front desk, reservations, valet and housekeeping operations, utilizing the tools provided and through coaching, training, rewards and development.
- Provides leadership and direction to maintain and improve the guest experience within front desk, reservations, valet and housekeeping operations, consistent with the company’s service standards.
- Oversees: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
- Perform other duties as assigned
MINIMUM REQUIREMENTS:
- Bachelor’s degree in hospitality, management, or related field or equivalent experience.
- Two (2) years of experience in the direction and management of employees in a similar hotel environment.
BENEFITS:
Boomtown provides an exceptional work environment in beautiful Verdi, Nevada, just 6 minutes from downtown Reno. We offer a competitive benefits package including health, dental, vision, life and PTO, Best Western hotel discounts, property outlet discounts, comp privileges, free concert tickets, lots of free fun activities for team members and their families, just to name a few.
Job Type: Full-time
Pay: $58,000.00 – $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Holidays
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: One location
