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Boston Government Services, LLC. (BGS) is seeking a Human Resource Operations Generalist to support our clients in Albuquerque, New Mexico.
BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client’s mission needs and strategic direction.
We are passionate about our culture! At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all. BGS cares for each employees’ well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun.
If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!
About Our Team
Our Human Resources (HR) Solutions teams cover a broad spectrum of HR. We are customer-focused and strive to provide services that will delight our customers during moments that matter and leave employees feeling good about their employer. We work in partnership with employees, managers, and every HR function to provide simple, knowledgeable, and efficient solutions that drive operational excellence and business results.
What Your Job Will Be Like
The selected candidate will perform administrative, transactional, course management, and data/records management activities in support of HR and Human Resources Information System (HRIS) functions (e.g., processing course due date extensions, entering course completions, creating rosters, etc.) They will also handle requests for HR documentation tasks and inquiries in which they will process transactions by collecting required information or back-up documentation from employees, managers, and other HR departments, including probing for additional information if unclear, performing data entry, and sending requested documents.
The successful candidate will provide excellent customer service by responding to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems.
This position reports directly to the HR Operations Manager.
On any given day, one may be called upon to:
- Perform course manager duties (e.g., moving training dates, entering credit for class completions, rescheduling training sessions and forecasting annual training needs for their assigned course portfolio, working closely with the course program managers, etc.).
- Coordinate administrative, transactional, and data/records management activities in the Learning Management System and Oracle Service Cloud.
- Travel by car between locations to setup/breakdown training classrooms.
- Assist customers navigating internal resources on self-service and HR technology tools.
- Efficiently fulfill commitments by managing workload effectively.
Qualifications We Require
- A High School diploma or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the job.
- 3 years’ related experience in a Human Resources or related role.
- Knowledge and experience in at least one of the following:
- Gathering, analyzing, or interpreting information.
- Technical knowledge (e.g., using a computer to view, upload, and enter data).
- Candidate must either possess or be eligible to obtain a US Department of Energy (DOE) L Clearance.
Qualifications We Desire
- An associate degree or bachelor’s degree in human resources, Business, Training, or a related field.
- A positive demeanor, strong communication skills, and keen attention to detail; the demonstrated ability to team well and communicate effectively with others.
- The demonstrated ability to work independently while ensuring work is completed on-time and accurately.
- Experience completing quality reviews and/or audits.
- Experience in a shared service environment, verifying employee records, and HRIS systems (i.e., PeopleSoft/HCM (preferred), Oracle Service Cloud).
Location/Work Arrangement:
- Due to the nature of the work, the selected applicant must be able to work onsite.
Benefits
BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.
Eeo
BGS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Exclusive Agreement Disclaimer
BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients. By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.