Job Discription
POSITION SUMMARY
The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management with a focus on patient experience, improving health and reducing cost. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan. Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF], etc.), patient engagement skills and the ability to work independently and collaboratively are key requirements of the job.
This position is a hybrid role requiring community and clinic presence as assigned, as well as an opportunity to work from home.Nurses in the position will work in one of 2 programs: Primary Care-based Complex Care Management or Transitions of Care. Nurses will collaborate closely with one another in the care of shared patients. Nurses or nurse practitioners will be designated to one of three clinical sites depending on the specific program he/she is a part of: Primary Care Practice, Emergency Department (ED), or Inpatient. Details on the 3 Care Management Programs are described below:
Compensation will be based on a salary/incentive plan.
Position: Complex Care Manager RN
Department: Pop Health Care Management
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Metrics:
Other duties as assigned
JOB REQUIREMENTS
Education:
Preferred/Desirable:
Experience:
Preferred experience:
Certification or Conditions of Employment:
Competencies, Skills, and Attributes:
Working Conditions and Physical Effort:
We will provide consistently excellent and accessible health services to all in need of care regardless of status or ability to pay – exceptional care, without exception.
Boston Medical Center participates in the Electronic Employment Verification, Program. As an E-Verify employer, all employees are also subject to completing a background check.
Boston Medical Center’s policy is to ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. We view the principle of equal employment opportunity as a vital element in the employment process and as a hallmark of good management.
BMC is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-638-8582 to let us know the nature of your request.
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