Brand Connections Hiring for Virtual Dietitian Expert – Chat Job at Remote Full Time

Virtual Dietitian Expert – Chat

Love to chat with clients about health, nutrition, and wellness? Join our team!

Do you have a passion for working with clients on their health and wellness? If you want to be a part of a passionate group of people who strive daily to help customers, then you’ll love being a member of our virtual dietitian community.

The Virtual Dietitian Expert’s primary responsibility is to provide outstanding service to our customers, and answer any questions they have about our products and how they relate to diet, health, and wellness. In this role, you will be responsible for providing general support and product knowledge to consumers through live chat in a telehealth setting.

What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions.

Job responsibilities and expectations

· Both part time and full-time hours are available. This is a temporary role for a pilot program set for approximately 4 months with the potential to be longer term. You will work a set schedule of either 40 hours per week or 20 hours per week during this time depending on the shift you apply for – including nights, weekends, and select holidays

· Answer incoming live chat tickets from customers, document all necessary information and take comprehensive notes regarding engagements

· Must meet or exceed quality metrics and customer expectations

· Use excellent written communication and customer service skills to provide customers with accurate, consistent, and timely responses

· Apply departmental policies and procedures to resolve complex situations

· Effectively answer incoming messages using a product information database

· Monitor incoming messages and customer service inquiries

· Provide accurate information while using provided technology

· Follow communication and operational procedures, policies and guidelines

· Candidates are expected to have a strong passion for nutrition, health and wellness!

Travel and/or Driving Requirements

· Travel and Driving are not essential duties or functions of this job

Education and industry requirements

· High school diploma or equivalent required

· 1-3 years of experience in customer service in a call center environment

· Licenses Dietitians Preferred

Skills, Knowledge, Abilities, and Software/Tools

· Ability to educate customers and provide dietary solutions using a specific set of products

· Ability to anticipate and quickly respond to questions from multiple customers at once

· Excellent written communication and verbal communication skills including spelling, grammar, and ability to answer questions and communicate professionally in writing

· Excellent customer service orientation

· Ability to research and analyze data effectively, as well as work within a database of knowledge to answer various customer questions quickly

· Well-organized, detail-oriented, and able to handle a fast-paced work environment

· Strong computer skills including proficiency with Microsoft Word, Excel, Outlook, and web-browsers

· Superior typing skills (both speed and accuracy) –

· Ability to multitask

· Ability to work independently

· Bilingual candidates are encouraged to apply

The Perks

· Competitive hourly wage varying depending on experience

· Exclusive training program

· Extensive training on software and technology will be provided

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in a remote environment. Typically requires the ability to sit for extended periods of time, ability to enter data on a computer and may also require the ability to lift up to 10 pounds should an in office role open in the future. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

This role is remote based.

Additional Information Regarding ASM Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Job Types: Full-time, Part-time, Temporary

Pay: $20.00 – $26.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

License/Certification:

• Registered Dietitian (Preferred)

Work Location:

• Fully Remote