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Job Description
Our culture lifts you upxe2x80x94there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type: Regular
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About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are xe2x80x98Above And Beyondersxe2x80x99, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customersxe2x80x99 lives through connected and memorable experiences.
As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).
Why Work At Breezeline?
As one of the countryxe2x80x99s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every personxe2x80x99s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values xe2x80x93 How we act
Wexe2x80x99re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job xe2x80x93 they want an extraordinary life xe2x80x93 and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you donxe2x80x99t love what you do, youxe2x80x99re not doing it right.
Job flexibility: We think everything you do matters xe2x80x93 at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Letxe2x80x99s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. Wexe2x80x99ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
About the Job
As an Erate Account Manager, your role is to retain and grow revenue to the education sector through the national e-rate (USAC) funding program. The primary function of sales is performed through technology and occasionally on customer premises. Through the USAC portal, you will develop long-term, consultative relationships within the customer base of accounts and prospects for new e-rate-eligible schools and libraries. Your primary focus is to deepen and expand the relationship between Breezeline and named accounts to maximize revenue and minimize revenue/account churn loss.
*This position is remote with the requirement of residing in the Breezeline services footprint (Ohio, Connecticut, Delaware, Florida, Pennsylvania, Maine, Maryland, Massachusetts, New Hampshire, South Carolina, Virginia, and West Virginia)
As an Erate Account Manager, your primary responsibilities include:
Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within the assigned base of e-rate customers
Identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer
Through customer relationships, assessing product fit, and expanding product portfolio
Updating relevant customer information – including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts
Provide superior customer service with every customer interaction
Understand, and assist customers and prospects regarding the E-rate annual funding/sales process
Understanding of the USAC 470 and 472 process, including both billing methods (SPI vs. BEAR)
10% travel per year required.
xe2x80x8bSkills and Experience
Outstanding interpersonal skills with a proven ability to collaborate and achieve results
Prior E-rate/Education Account Management experience with a history of working to retain and grow existing accounts is preferred
Excellent verbal and written communication skills
A passion for Customer Service and the desire to understand and introduce new technology to the customer base
Ability to collaborate internally and externally
Excellent organizational skills and attention to detail
Excellent analytical and problem-solving skills
Proficiency with Microsoft Office (Word, Excel)
Proven ability to manage time effectively and meet deadlines
Ability to effectively coordinate multiple projects and execute multiple tasks simultaneously while working with conflicting priorities in a fast-paced environment.
Ability to work in diverse work environments
A high degree of maturity, honesty, trust, and integrity and the ability to cultivate these qualities in others
Advanced understanding of technology products and solutions and knowledge of how they are interrelated
Ability to function in an unscripted capacity; requires solid interviewing/selling/persuasion skills, in addition to a strong knowledge of the companyxe2x80x99s products/services, and often requires additional knowledge of competitors’ products/service
Education and Experience
Associate or Bachelorxe2x80x99s Degree BA/BS or equivalent education and experience
Demonstrated stable track record of success in an inside/outside sales role
Experience building or working in a client-focused environment
Other Skills and Abilities:
Sales experience is required. Experience using CRM or salesforce preferred
Available Benefits:
Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x compensation at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee, spousal, and child life insurance
Company-recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues
Location : Aiken, SC
Company :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, wexe2x80x99re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at
