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Job description
This position is in the Janitorial industry and will cover one major customer with several site locations, and a handful of smaller customer sites.
The position is Salary and you must be flexible to work shifts outside of the norm when needed, as well as field calls, texts and emails when not on site. The responsibilities and duties include, but are not limited to:
The function of the Operations Manager is to act as a liaison between the customer, and front line workers. The Operations Manager will design, coordinate, and over see systems and procedures that will facilitate smooth quality and safe operations.
The Operations Manager reports to the Regional Manager.
The Operations Manager interfaces with facilities customers, their internal customers, BGM supervisors, Regional manager, President & Office manager.
The Operations Manager reports to the Regional manager in reference to staffing, supply, equipment, employee’s and customer needs and satisfaction.
AUTHORITY
The Operations Manager has the authority to suggest and carry out after Regional and HR manager approved discipline, including termination, if necessary, employees reporting to him or her.
Purchase materials and supplies necessary to meet operations needs.
To approve transfers of personnel or equipment within his site(s).
To approve PTO requests for direct reports and PTO request at the second level after supervisor approval.
To approve quotes up to a max. of $5,000.00 and billing credits $1,000.00 to customers.
To hire personnel after Regional Manager approval.
RESPONSIBILITIES
Ensure that operations are meeting internal and external customer needs.
To provide adequate equipment, materials, and staff to meet operation needs.
Train and evaluate employees reporting to him or her.
Ensure that all work performed meets company’s quality and safety standards.
Ensure that all production billable hours are reported to the billing dept.
DUTIES
Control and maintain the operating condition and security of all company trucks, tools, supplies and equipment under his or her control.
Conduct job-site visit/inspections needed to ensure that BGM & Customer quality and safety standards are met.
Evaluate the job performance of all employees reporting to him or her at least once a year based on the standards of performance included in the position description, and discuss the evaluation with employee and encourage the employee to write his/her comments.
Promote regular training session of safety, quality, and customer service on site or our training center.
Conduct regular meeting with Regional manager and billing dept. representative to review all on going projects, procedures, problems, etc.
Any other related duty as directed by department and Regional Manager.
Write and graph monthly and annual reports to present to Regional Manager, covering total production.
To attend at least 4 seminars a year, 1 being safety, 1 being quality, 1 being human resources, and 1 being legal.
To maintain and control all safety and environmental issues to comply with industry standards.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus pay
Education:
- Associate (Preferred)
Work Location: One location
