Brite Hiring for Network Operations Center (NOC) Technician – Tier 1 Job at Victor, NY Full Time

JOB SUMMARY

The Network Operations Center (NOC) Technician/Specialist is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service provider. The NOC Technician/Specialist is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. Located in Charlotte, training will take place over 2 to 3 months in Rochester, NY.

ESSENTIAL FUNCTIONS

• Manages service tickets in a timely manner.

• Fields a high-volume of service calls.

• Troubleshoots basic computer and networking issues over the phone or through tickets.

• Documents customer interactions and resolutions.

• Runs diagnostics to resolve computer/software issues.

• Escalates issues to the appropriate next level.

• Installs, makes changes, and repairs software.

• Follow-up with customers to ensure issues are resolved.

• Perform customer on-site visits to troubleshoot/repair workstations and printers.

OTHER DUTIES

• Participates in special projects as required.

• B Shift requirement as needed

• Assists in on-call after hours phone rotations

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Management Information Systems or related field or at least two years of experience in an end-user support role within a high volume, time sensitive support environment.

• A+, Network+, MCSE certifications preferred.

• Experience in cloud backup solutions, Datto a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge in troubleshooting and resolving workstation-based software issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2007, 2010, 2013 and 2016, Microsoft Online Services, including Office 365, and domain and workgroup environments.

• Strong hardware repair and troubleshooting skills with PC desktops and laptops.

• Ability to support and troubleshoot server-based software issues with Microsoft Windows Server 2003, 2008, 2012 R2 and 2016, Microsoft Windows Active Directory, on premise Microsoft Exchange 2003, 2007 and 2010, Microsoft Office 365 and hosted Microsoft Office 365, and Microsoft SQL 2005, 2008, and 2012 server, Microsoft Hyper -V and VMWare, Microsoft PowerShell, major anti-virus solutions, and enterprise class backup solutions.

• Phone etiquette.

• Ability to address a variety of technical issues.

• Customer service skills.

• Excellent listening skills.

• Exceptional verbal and written communication skills.

• Effective project management skills.

• Self-directed and results oriented.

Brite is proud to be an equal opportunity employer.

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Multiple Locations