Company Overview
As a brand, our vision is to transform how people live and get around in cities and be the leading urban bike brand in key cities across North America. Our bike was conceived as a product which would increase people’s sense of independence and freedom, and this concept is still at the heart of everything we do. The Brompton is widely acknowledged as the finest bike of its type: cleverly designed, and beautifully made to be versatile, easy to use and durable. This excellence, combined with the resurgence in cycling for transport and leisure, means we are enjoying strong company growth, with North America being a priority market as part of our expansion. To change urban living, we need passionate, innovative, and talented people that want to challenge the status quo, make an impact and be part of building our next phase of growth.
The Role
Responsible for providing outstanding customer service to all Brompton customers (retailers’ and end consumers) by leading and motivating the CS team and developing strategies to increase customer satisfaction. The role will require daily coordination of resources to ensure the efficient and effective handling of all customer enquiries as well as developing and implementing a region-specific Customer Service strategy. This is a full-time position with expectation of 3 days per week in our office, based in New York, as part of a hybrid working environment.
Main duties
Skills and Experience
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