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Requirements And Preferences This job announcement will remain open until sufficient applications are received and may close at any time. The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative. General Description Provides exceptional customer service; resolves a variety of customer service issues/problems for optimum customer satisfaction.
Ability to work various shifts and times to cover 24/7 Operation (including evenings, weekends and holidays, as needed), & ability to report to multiple work locations, as needed.
Works under close to general supervision according to set procedures, but determines how or when to complete tasks.
Minimum Education And Experience Requirements
Requires one (1) year in customer service or customer relations or closely related experience.
Special Certifications and Licenses
Possess and maintain a valid Florida Class E Driver’s License based on area of assignment.
Preferences
- Associates or Bachelor’s Degree in field related to area of assignment
- 2+ years in Customer Service or Customer Relations Experience
- 2+ years in Cash Handling and/or Accounting Experience
- 2+ years Personal Computer Experience to enter and retrieve information in a Transit environment
- Bilingual, Spanish and/or Creole
Benefits Of Broward County Employment
High Deductible Health Plan – bi-weekly premiums:
Single $10.39 / Family $76.94
Includes a County Funded Health Savings Account of up to $2400 Annually
Consumer Driven Health Plan – Bi-weekly Premiums
Single $78.64 / Family $273.13
Florida Retirement System (FRS) – Pension or Investment Plan
457 Deferred Compensation employee match
Tuition Reimbursement (Up to 2K annually)
Duties And Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
Checks payment history in order to answer questions from customers regarding payment/use history.
Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
Posts funds received in order to credit the proper customer account.
Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.
Processes returned checks/credit card transactions in order to collect funds owed for utility services, or license/permit/citation/lien satisfaction fees, and/or update account status.
Researches misapplied payments in order to post funds received to correct account.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County’s four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans With Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [email protected] to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
